Scheduling Clerk - General Surgery - Oro Valley

Community Health Systems; Oro Valley (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

Community Health Systems is seeking a Scheduling Clerk to coordinate patient appointments and ensure a smooth patient experience. The role involves collaboration with clinicians, patients, and admin staff to schedule consultations, tests, and follow-ups, while maintaining accurate records.

The ideal candidate will have 0-2 years in medical scheduling or front desk operations, with proficiency in EMR systems and strong communication skills.

Qualifications

• Associate degree or certification in Healthcare Administration or related field preferred.
• 0-2 years in medical scheduling, admin support or customer service preferred.
• 0-2 years experience with EMR systems or scheduling software preferred.

Responsibilities

• Schedules patient appointments for consultations, tests, procedures and follow-ups with proper time/resource allocation.
• Notifies patients of confirmations, cancellations or reschedules and provides necessary information.
• Enters/updates patient information in the EHR/scheduling system accurately.
• Manages scheduling conflicts and ensures proper allocation of rooms, equipment, and staff.
• Provides general administrative support including calls, filing, paperwork, and faxing.
• Assists with patient check-in and registration and provides necessary instructions.
• Communicates with physicians and nurses to align scheduling with priorities and patient needs.
• Generates scheduling reports and tracks trends for process improvements.
• Performs other duties as assigned and maintains reliable attendance.
• Complies with policies and standards.

Education

Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field

Appointment scheduling knowledge

EMR systems proficiency

Customer service and communication

Organizational and problem-solving

Multitasking in fast-paced environments

HIPAA knowledge

Job description

Why Join Us?

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work

• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage

• Work Hard. Recharge Often. – Generous PTO and extended illness benefits

• Invest in Your Future – 401(k) with company match

• Grow With Us – Career development, learning opportunities, and advancement pathways

• We Invest in Your Success – Licensure and certification reimbursement for eligible roles

• Student Loan Support – Assistance available for eligible roles

• Your Wins Deserve Recognition – Employee rewards and recognition programs

• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day

• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

Job Summary

The Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups in a timely and accurate manner. The Scheduling Clerk also maintains accurate scheduling records, resolves conflicts, and provides clerical support to the facility's administrative functions.

Essential Functions

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.

• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions.

• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.

• Manages scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., rooms, equipment, and staff) are properly allocated.

• Provides general administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information as needed.

• Assists with patient check-in and registration, ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions.

• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.

• Generates and maintains scheduling reports, tracking cancellations, reschedules, and appointment trends for departmental reporting and process improvements.

• Performs other duties as assigned.

• Maintains regular and reliable attendance.

• Complies with all policies and standards.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred

• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred

• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills and Abilities

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.

• Proficiency in EHR systems, scheduling software, and office applications.

• Excellent customer service and communication skills, with the ability to interact professionally with patients, families, and healthcare teams.

• Strong organizational and problem-solving skills, ensuring accuracy and efficiency in scheduling operations.

• Ability to handle high call volumes and manage multiple tasks efficiently in a fast-paced healthcare environment.

• Knowledge of HIPAA regulations and patient privacy standards.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.