Scheduling & Booking Assistant | Remote

Professional Travel Hub; Raleigh (NC); Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training and resources

Travel-related discounts

Mentorship

Job summary

Professional Travel Hub is seeking a Scheduling & Booking Assistant to help clients research, plan, and secure hotel accommodations. The role supports travel planning and delivers excellent customer service in a remote setting.

You will engage with clients via phone, email, and online platforms, maintaining records and collaborating with teammates to ensure a seamless experience.

Qualifications

• Excellent communication and customer service skills.
• Positive, client-focused attitude and professionalism.
• Ability to work independently and manage time effectively.
• Basic computer proficiency and reliable internet access.
• Interest in travel and hospitality.

Responsibilities

• Assist clients with selecting and booking hotel accommodations.
• Provide information on hotel options, amenities, pricing, and availability.
• Respond to client inquiries via phone, email, and online platforms.
• Maintain accurate records of client interactions and bookings.
• Collaborate with team to ensure a smooth client experience.
• Stay informed on travel trends and hotel offerings.
• Participate in virtual training sessions and team meetings.

Skills

Communication

Customer service

Time management

Internet literacy

Travel interest

Education

High school diploma or equivalent

Tools

CRM basics

Job description

Job Title:

Scheduling & Booking Assistant

Job Type:

Flexible Schedule | Remote

About Us

We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.

Position Overview

We are seeking friendly, detail-oriented individuals to join our team as Scheduling & Booking Assistant focused on hotel bookings. In this role, you will assist clients with researching, planning, and securing hotel accommodations that align with their needs and preferences.

This opportunity is ideal for individuals who enjoy helping others, have an interest in travel, and are comfortable working in a remote environment. Comprehensive training and ongoing support are provided.

Key Responsibilities

• Assist clients with selecting and booking hotel accommodations
• Provide accurate information on hotel options, amenities, pricing, and availability
• Respond to client inquiries via phone, email, and online platforms in a timely and professional manner
• Maintain accurate records of client interactions and bookings
• Collaborate with team members to ensure a smooth client experience
• Stay informed on travel trends and hotel offerings
• Participate in virtual training sessions and team meetings

Qualifications:

• Strong communication and customer service skills
• Professional, positive, and client-focused attitude
• Ability to work independently and manage time effectively
• Basic computer proficiency and reliable internet access
• Interest in travel and hospitality

Previous experience in customer service, hospitality, or sales is beneficial but not required.

What We Offer:

• Remote work with flexible scheduling
• Training and access to industry tools and resources
• Supportive team environment and mentorship
• Performance-based earning potential
• Access to travel-related discounts and perks
• Opportunities for personal and professional growth