Scheduling Associate

Partners For Quality; Wilkinsburg (Allegheny County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Paid Time Off

Job summary

Milestone Centers Inc. is seeking a Scheduling Associate in Wilkinsburg to coordinate Direct Support Professionals across residential locations and ensure timely, compliant scheduling.

The role requires at least one year of scheduling in a residential setting, a high school diploma, and a valid PA/WV/OH driver’s license. This is a full-time position with a flexible schedule and comprehensive benefits, including training and compliance support.

Qualifications

• One year of scheduling experience within a residential program.
• High School Diploma or GED.
• Act 34 Clearance and FBI Clearance, as appropriate.
• Valid PA, WV or OH Driver’s license and acceptable driving record.

Responsibilities

• Coordinate scheduling of Direct Support Professionals across residential locations.
• Manage call-offs and ensure coverage for medication administration and transportation.
• Publish schedules according to calendar requirements and monitor overtime.
• Maintain accurate DSP lists by status, site and CLM; update DSP tags in scheduling system.
• Communicate with contracting staffing agencies and HR to keep staff records current.
• Assist in training and monitoring Relias LMS completion for DSPs.

Skills

Scheduling

Residential program

Time management

Education

High School Diploma or GED

Tools

When I Work

Driver’s license

Job description

Overview

ORGANIZATION: Milestone Centers Inc.

DEPARTMENT: I&DA Residential

POSITION: Scheduling Associate

STATUS: Full Time; 40 hours / week

SCHEDULE: 40 hours per week Flexible to meet the department needs

LOCATION: Wilkinsburg

SALARY: $50,000

Milestone Centers, a subsidiary of Partners For Quality Inc., is a nonprofit, community-based human services agency supporting individuals with behavioral health challenges and intellectual & developmental disabilities in communities throughout Western Pennsylvania.

Responsibilities

• Demonstrates and reflects a commitment to the mission and values of Milestone by serving others with respect, dignity and compassion.
• Works with Community Living Managers (CLM) and Community Living Directors (CLD) to ensure appropriate services and supports at all residential locations through coordination and scheduling of Direct Support Professionals (DSPs), both Milestone and Contracting Staffing Agencies in When I Work, including call-off management and appropriate scheduling for medication administration and transportation to appointments, day programs and other community activities. May include collaboration with Operation Manager, as needed.
• Collaborate with CLMs to manage time off requests and secure coverage as needed.
• Assists CLMs and Residential Program leadership with oversight and management of schedule templates in scheduling software system (When I Work) and assists with adjustments to templates as changes are made to Position Controls.
• Ensure that schedules are published according to the prescribed calendar requirements.
• Monitors all scheduled time in When I Work and manage DSP overtime and number of Agency shift to ensure that it remains within established parameters.
• Monitors and maintains an accurate and updated list of DSPs by status, position, site and CLM.
• Enter and archives DSPs in When I Work as needed. Ensures that DSP “tags” (certified driver / medication passer / shopper, etc.) in When I Work are accurate and up to date.
• Communicates with Contracting Staffing Agencies re: staff availability and scheduling and collaborates with Human Resources to monitor and maintain an accurate and updated list of active / available (credentialed / trained) Contracted Agency staff. Ensure that these staff are entered or archived into When I Work as needed.
• Assist in the management / scheduling of Casual DSPs through outreach and communication regarding open shifts. Inform the Community Living Director when a Casual DSP is not responding and / or has not worked for more than one (1) month.
• Assists Residential leadership with monitoring completion of training as required in Relias (Learning Management System) for DSPs and Contracted Agency staff. Provides reminders to CLMs and DSPs as to any training that is due / overdue.
• Coordinates and communicates with the CLM on-call schedule.
• Participates in IDA meetings, committees and other meetings as assigned.
• Knowledge and compliance with all Partners For Quality Corporate Personnel Policies and Procedures and Milestone Operational and agency specific personnel policies and procedures.
• Perform other duties as assigned.

Benefits

• Full Time employees enjoy a comprehensive benefits package:
• Health, Dental and Vision Insurances
• $1,200 cash payout option in lieu of Health Insurance coverage
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• 16 to 26 Paid Days Off / year
• Wellness Days (2 per year)
• Sick Time
• 8 Paid Holidays
• Short Term Disability
• Long Term Disability
• Life Insurance
• Optional 401(k) with Employer match

WORK PERKS

• Paid orientation and training
• Free parking (select locations)
• Employee Activities, Rewards and Recognition Programs
• Comprehensive Employee Assistance Program

Qualifications

• High School Diploma or GED
• One (1) year of scheduling experience within a residential program.
• Prior experience working in a residential program.
• Act 34 Clearance and FBI Clearance, as appropriate
• Valid PA, West Virginia or Ohio Driver’s license and acceptable driving record

EOE

Partners For Quality and its family of agencies are an equal opportunity employer

Minimum Compensation

USD $50,000.00/Yr.

Maximum Compensation

USD $50,000.00/Yr.