Scheduling Assistant - Home Health & Hospice

Avera; Sioux Center (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

Avera is seeking a Scheduling Secretary for the Home Health & Hospice department in Sioux Center, IA. The role interacts between staff, administration and families to schedule home health aides, coordinate calendars, and ensure timely patient visits.

Typical duties include answering phones, maintaining patient records, coordinating orientation and education, and processing admissions and discharges. Strong communication and organizational skills are essential; familiarity with My-Time system

Qualifications

• High school diploma or GED preferred.
• Bi-lingual experience preferred but not required.
• Strong communication and organizational skills are essential.

Responsibilities

• Schedules home health aides, coordinating calendars for staff and patients.
• Answers department phones, directs calls, and takes messages per protocol.
• Maintains accurate patient records and files according to protocol.
• Assists in new employee orientation and education requirements.
• Coordinates admissions, discharges, and education opportunities for staff.
• Enters clockings into My-Time and processes related documentation.
• Ensures timely customer service and collaborates with managers on scheduling.

Skills

Bi-lingual experience

Communication skills

Education

High school diploma or GED

Tools

My-Time

Job description

Sioux Center, IA

Full time

R-260029518

Location:

Sioux Center, IA

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Discover a Career of Faith and Healing:

For over 70 years, Sioux Center Health has served patients with Jesus’ healing ministry. With eight locations located in Sioux Center, Iowa and surrounding communities, we take great pride in providing superior care in our state‑of‑the‑art facilities.

A Career that You Will Love:

There’s no other way to say it: You will love working here. Between our strong mission and our great people, we have nurtured a pretty exceptional culture at Sioux Center Health.

A Chance to Make a Difference:

Working with us means making a real difference in the lives of our community members. Your talents and your passions are truly appreciated here. In addition to the service we provide, Sioux Center Health also supports our community with sponsored programs and events, and other volunteer work. If this is your passion, you need to consider joining our team driven to provide quality care and services within a caring Christian culture.

Position Highlights

At Sioux Center Health, our people are the heart of everything we do. Guided by a strong mission and a commitment to exceptional care, we've built a stable, thriving organization where employees make a meaningful difference. Our dedication to excellence is reflected in the recognition we have earned. Sioux Center Health has been named a Top Workplace in Iowa, received Best of the Northwest honors in 13 categories—including Best Place to Work—and earned a Five‑Star Patient Survey Rating from the Centers for Medicare & Medicaid Services (CMS). We have also been recognized as a Chartis Top 100 Critical Access Hospital and Top Hospital in Iowa. Our Care Center has received the LeadingAge Excellence in Workplace Award, reflecting our commitment to creating a positive environment for both residents and employees. Beyond our organization, you'll find an outstanding community to call home. Sioux County was ranked #4 in the nation among the Healthiest Communities by U.S. News & World Report and CVS Health, reflecting the high quality of life and strong community values that make this region a great place to live, work, and grow.

Summary

• The Scheduling Secretary is responsible for interacting between staff, administration and family in scheduling home health aides in the Home Health & Hospice departments.

General Hours of Work

• Monday through Friday

Education and/or Experience

• High school diploma or GED preferred. Experience as a Nurse Aide preferred. Bi‑lingual experience preferred but not required.

Certificate, Licenses, Registrations

• N/A

Essential Functions

• Maintains accurate records of monthly and quarterly statistics and patient census for all services.

• Greet office visitors, acknowledging appointments, offers seating and coffee as appropriate. Alerts appointee. Determine urgency of situations. Decide emergency need to interrupt staff/management staff.

• Interacts with patients, physicians, third parties, and other departments regarding complaints, problems, etc.

• Assists in coordination of new employee orientation and HHA/Homemaker annual education requirements.

• Answer department phone according to protocol and appropriately direct call or accurately take messages and disburse to staff so that efficient timely customer service standards are maintained.

• File and or disburse all charting, laboratory reports and physician orders according to department protocol in an accurate and timely manner.

• Maintains the records of the home health education and CEU’s. Ensure education opportunities are available for home health aides.

• Collaborates with Supervisor to coordinate HHA/Homemaker vacations/time‑off.

• Coordinates overall patient and staff scheduling for the department.

• Completes and distributes monthly calendars for patients.

• Arranges for weekend and sick‑leave coverage for patient visits.

• Monitors patient and staff satisfaction regarding scheduling and resolves problems and concerns along with Manager.

• Maintains balance between cost effective schedules and quality patient care. Monitors missed visits and reports to RN staff and Manager.

• Determines urgency of situations and decides when to contact RN staff and Manager. Responds to and provides direction for fluctuations in workloads.

• Participates with other office staff in answering the phones, relaying messages, filing, maintenance of medical records, emailing admission and discharge information, and making supplies available to clinical staff.

• Completes Medicaid prior authorization recertification forms.

• Enters home health aide and nurse clockings into My‑Time and submits mileage reports to finance department.

• Performs other duties and responsibilities as assigned.

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high‑quality services. Join us in making a positive impact on moving health forward.

The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at 605‑504‑4444.

Additional Notices:

For TTY, dial 711

Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.