Logistics Analyst (REMOTE/Occasional Field Work) - Utah Only

Molina Healthcare; Midvale (UT); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player in healthcare services is seeking a skilled Workforce Management Specialist to enhance operational efficiency and staffing strategies. This remote role offers a competitive benefits package and a collaborative work environment, allowing you to make a significant impact on workforce management. You will be responsible for analyzing trends, maintaining staffing requirements, and ensuring compliance with service objectives. If you thrive in a fast-paced environment and possess a keen eye for detail, this opportunity is perfect for you to advance your career while contributing to meaningful change in the healthcare sector.

Benefits

Competitive benefits package

Career advancement opportunities

Flexible remote work

Supportive work environment

Qualifications

• 3-5 years of experience in Workforce Management in call centers.
• Expert-level understanding of contact center analytics.

Responsibilities

• Develop and deploy workforce management strategies nationwide.
• Provide analytical input on call handle time and volume trends.

Skills

Workforce Management

Analytical Skills

Multitasking

Attention to Detail

Education

Associate Degree

Bachelor's Degree

Tools

Workforce Management Software

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Competitive benefits and compensation package
- Opportunity for career advancement and growth within the organization
- Work remotely with flexibility based on business needs
- Supportive and collaborative work environment
- Chance to make a positive impact on workforce management and operational efficiency

What to Expect (Job Responsibilities):
- Develop and deploy workforce management strategies nationwide, ensuring adequate staffing to meet business needs
- Provide analytical input related to trends within plans associated with call handle time and call volume
- Maintain headcount and FTE requirements for each plan, working closely with leadership to ensure compliance
- Identify gaps in coverage, propose new shifts or realignments, and predict work volume
- Support system integrity for Workforce Management software and provide production reporting to leadership

What is Required (Qualifications):
- Associate degree or equivalent combination of education and experience
- Minimum of 3-5 years relevant experience with Workforce Management methodologies in call center operations
- Expert-level understanding of service objectives and contact center analytics
- Ability to work well under pressure and multitask effectively
- Strong attention to detail and commitment to data integrity

How to Stand Out (Preferred Qualifications):
- Bachelor's Degree or equivalent combination of education and experience
- 5+ years relevant experience with Workforce Management methodologies in call center operations
- Six Sigma Certification
- PMI Certification
- Workforce Certification

#HealthcareServices #WorkforceManagement #CareerOpportunity #RemoteWork #CompetitiveBenefits

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