Logistics Analyst (REMOTE/Occasional Field Work) - South Carolina Only

Molina Healthcare; Long Beach (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare services is seeking a Workforce Management Specialist to join their dynamic team. This role offers a unique opportunity to develop and implement strategies that optimize resource allocation and improve service quality. You'll engage in meaningful work that directly impacts workforce management strategies, collaborating with leadership to enhance business outcomes. With a focus on data integrity and attention to detail, this position promises career advancement and a competitive benefits package. If you're passionate about making a difference in a fast-paced environment, this opportunity is perfect for you.

Benefits

Career Advancement Opportunities

Competitive Benefits Package

Fast-Paced Work Environment

Qualifications

• 3-5 years of experience in Workforce Management methodologies in call centers.
• Strong understanding of call center operations and analytics.

Responsibilities

• Develop and implement workforce management strategies for optimal resource allocation.
• Analyze call trends to enhance forecasts and plans.

Skills

Workforce Management

Call Center Operations

Data Analysis

Multitasking

Education

Associate Degree

Bachelor's Degree

Tools

Six Sigma Certification

PMI Certification

Workforce Certification

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits and compensation package
- Work in a fast-paced environment that values data integrity and attention to detail
- Collaborate with leadership to improve business outcomes and service quality
- Engage in a meaningful role that directly impacts workforce management strategies

What to Expect (Job Responsibilities):
- Develop and implement workforce management strategies to ensure optimal resource allocation
- Analyze trends related to call handle time and call volume to enhance forecasts and plans
- Maintain headcount and staffing requirements to support compliance regulations
- Identify gaps in coverage and propose shifts or hiring plans to predict work volume
- Provide production reporting to leadership based on business requirements

What is Required (Qualifications):
- Associate degree or equivalent combination of education and experience
- Minimum of 3-5 years of relevant experience with Workforce Management methodologies in call centers
- Expertise in call center operations, processes, and procedures
- Strong understanding of service objectives and contact center analytics
- Ability to work well under pressure and multitask effectively

How to Stand Out (Preferred Qualifications):
- Bachelor's degree or equivalent combination of education and experience
- 5+ years of relevant experience with Workforce Management methodologies in call centers
- Six Sigma Certification
- PMI Certification
- Workforce Certification

#HealthcareServices #WorkforceManagement #CareerOpportunity #DataIntegrity #CallCenterOperations

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