Logistics Analyst (REMOTE/Occasional Field Work) - New York Only

Molina Healthcare; New York (NY); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player in healthcare services is seeking a Workforce Management Specialist to enhance operational efficiency and ensure compliance through effective staffing strategies. This role offers a unique opportunity to analyze call center operations, develop innovative workforce strategies, and engage in meaningful work that directly impacts the organization. Join a collaborative and supportive environment where your skills in workforce management will be valued and utilized for career advancement. If you are ready to take your expertise to the next level and contribute to a mission-driven organization, this position is perfect for you.

Benefits

Competitive benefits package

Career advancement opportunities

Collaborative work environment

Qualifications

• 3-5 years of experience in Workforce Management methodologies, especially in call centers.
• Expert understanding of call center operations and processes.

Responsibilities

• Develop and deploy workforce management strategies to ensure adequate staffing.
• Analyze trends in call handle time and volume for continuous improvement.

Skills

Workforce Management

Call Center Operations

Data Integrity

Multitasking

Education

Associate Degree

Bachelor’s Degree

Tools

Six Sigma Certification

PMI Certification

Workforce Certification

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits and compensation package
- Collaborative and supportive work environment
- Chance to utilize and enhance workforce management skills in a dynamic setting
- Engage in meaningful work that supports compliance and operational efficiency

What to Expect (Job Responsibilities):
- Develop and deploy workforce management strategies nationwide, ensuring adequate staffing to meet workload demands
- Analyze trends in call handle time and call volume to continuously improve forecasts and plans
- Maintain headcount and FTE requirements, collaborating closely with leadership to support compliance regulations
- Identify gaps in coverage and propose new shifts or realignments along with hiring plans
- Provide production reporting to leadership based on business requirements

What is Required (Qualifications):
- Associate degree or equivalent combination of education and experience
- Minimum of 3-5 years of relevant experience with Workforce Management methodologies, particularly in call centers
- Expert level understanding of call center operations, processes, and procedures
- Strong attention to detail and ability to maintain data integrity
- Ability to work well under pressure and multitask effectively

How to Stand Out (Preferred Qualifications):
- Bachelor’s Degree or equivalent combination of education and experience
- 5+ years of relevant experience with Workforce Management methodologies in call centers
- Six Sigma Certification
- PMI Certification
- Workforce Certification

#HealthcareServices #WorkforceManagement #CareerOpportunity #DataIntegrity #CallCenterAnalytics

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