Scheduling Analyst

HealthBay; Orlando (FL); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the healthcare sector seeks a Remote Scheduling Analyst. This role involves developing and maintaining workforce schedules to optimize operational efficiency, analyzing staffing needs, and implementing adjustments based on real-time data. The ideal candidate will possess strong analytical skills, a relevant Bachelor's degree, and the ability to work independently in a remote setting.

Qualifications

• 2 years of experience in scheduling, workforce management, or operations analytics.
• Proficiency in Excel (pivot tables, VLOOKUPs), Google Sheets, and WFM software.
• Strong communication skills; comfortable presenting data to stakeholders.

Responsibilities

• Develop daily, weekly, and monthly schedules based on demand forecasts.
• Analyze historical data to identify trends in workforce needs.
• Monitor performance dashboards and adjust scheduling to maintain efficiency.

Skills

Analytical thinking

Attention to detail

Communication

Time management

Organizational abilities

Problem-solving

Education

Bachelor's degree in Business Administration, Operations, Mathematics, or related field

Tools

Excel

Google Sheets

NICE IEX

Verint

Kronos

When I Work

Job description

As a Remote Scheduling Analyst, you will be responsible for developing, maintaining, and optimizing workforce and resource schedules to ensure organizational efficiency and service excellence. You will analyze historical data, forecast staffing needs, and implement real-time adjustments to support business operations across customer service, healthcare, manufacturing, or logistics functions depending on your industry.

This role requires a balance of analytical thinking, attention to detail, and strong communication skills. You will work closely with operations leaders, HR, team supervisors, and data teams to ensure staff are scheduled appropriately, shifts are optimized for performance, and service level agreements (SLAs) are consistently met. In a remote environment, your ability to work independently, handle real-time challenges, and proactively manage changes is essential.

Key Responsibilities:

Develop and maintain daily, weekly, and monthly schedules based on demand forecasts and staffing availability

Analyze historical call, ticket, or workflow volume data to identify trends and predict future workforce needs

Monitor real-time performance dashboards and adjust scheduling to maintain operational efficiency

Support shift bidding, PTO planning, and schedule adherence tracking for assigned departments

Identify scheduling gaps, coverage risks, or overstaffing and recommend corrective actions

Coordinate with team leads and department managers to understand business priorities and operational constraints

Produce scheduling and performance reports for internal stakeholders

Use workforce management (WFM) tools and databases to ensure scheduling accuracy and compliance

Assist in the design and implementation of new scheduling policies, forecasting models, or automation tools

Required Qualifications:

Bachelors degree in Business Administration, Operations, Mathematics, or a related field (or equivalent experience)

2 years of experience in scheduling, workforce management, or operations analytics

Proficiency in Excel (pivot tables, VLOOKUPs, charts), Google Sheets, and workforce planning software (e.g., NICE IEX, Verint, Kronos, When I Work)

Strong analytical, critical thinking, and problem-solving skills

Excellent time management and organizational abilities

Strong written and verbal communication skills; comfortable presenting data to stakeholders

Ability to work independently in a remote, distributed team environment