Scheduling Advocate - Lansdale - Full-Time

Abington Memorial Hospital; Lansdale (Montgomery County); On-site; USD 55,000 - 75,000; Full time

Job summary

Jefferson Health in Lansdale, PA, seeks a Scheduling Advocate to improve access, coordination, and continuity of care. Based at the Jaisohn Center, you will serve as a trusted bridge between the center, community, and Jefferson Health, supporting events, outreach, and partnerships.

The role focuses on reducing barriers to care, guiding patients through referrals and insurance navigation, and delivering culturally and linguistically appropriate support, particularly for Korean-speaking patients.

Qualifications

• Education: High School Diploma required; Bachelor's Degree preferred.
• Experience: 1 year health industry/practice experience and 1 year hospital registration systems experience (e.g., Epic).
• Bilingual Korean/English strongly preferred, or equivalent experience working with Korean-speaking populations.

Responsibilities

• Serve as a primary point of contact for individuals seeking access to Jefferson Health services.
• Facilitate scheduling for primary care, specialty services, diagnostics, screenings, and follow-up care.
• Guide patients through referrals, insurance navigation, financial assistance programs, and required documentation.
• Identify and address barriers to care, including language, transportation, health literacy, and social determinants of health.
• Provide proactive outreach and follow-up to support appointment completion and continuity of care.
• Deliver culturally and linguistically appropriate education, navigation, and support, particularly for Korean-speaking patients.
• Build trusted relationships with patients, families, and community members through consistent engagement.
• Empower individuals to participate actively in their healthcare journey through education and coaching.
• Provide informal support, guidance, and advocacy to help patients navigate complex healthcare systems.
• Represent Jefferson Health at community events, health fairs, screenings, and educational programs in partnership with the Jaisohn Center.
• Support planning and execution of community-based initiatives that promote preventive care and awareness of available services.
• Partner with Jaisohn Center leadership and community stakeholders to expand access and strengthen engagement.
• Identify opportunities to grow Jefferson Health’s presence within the Korean community and increase access to services.
• Embedded in the Jaisohn Center daily operations and build relationships with clinical, operational, and leadership teams.
• Collaborate with Jaisohn Community Health Workers, Social Services teams, Jefferson physicians, care teams, social workers, interpreters, and program leadership to coordinate care.
• Communicate patient needs, barriers, and follow-up requirements across the care continuum.
• Connect patients to internal programs and appropriate community-based resources.
• Support continuity across care settings, ensuring a seamless experience from community to clinical care and back.
• Document patient interactions, referrals, outcomes, and outreach activities; track key metrics such as new patient conversion, appointment completion, and follow-up adherence.
• Participate in program evaluation, reporting, and process improvement initiatives.
• Support development of workflows, educational materials, and community engagement strategies.
• Drive growth of net-new patients into Jefferson Health through a trusted community access point.
• Improve patient experience and continuity of care across the continuum.
• Strengthen Jefferson Health’s partnership with the Jaisohn Center and the Korean community.
• Support health equity and access goals while expanding community presence and service utilization.

Skills

Patient navigation

Community outreach

Healthcare access

Bilingual Korean/English

Education

High School Diploma

Bachelor's Degree preferred

Tools

Epic

Job description

Overview

The Scheduling Advocate is a Jefferson Health-funded, community-embedded role based at the Jaisohn Center. The position aims to improve access, coordination, and continuity of care by serving as a trusted bridge between the Jaisohn Center, the community, and Jefferson Health. The role supports community events, outreach activities, and partnerships to strengthen Jefferson Health’s visibility and connection with the Jaisohn Center patient community and the broader Montgomery and Bucks County markets.

Responsibilities

• Serve as a primary point of contact for individuals seeking access to Jefferson Health services.
• Facilitate scheduling for primary care, specialty services, diagnostics, screenings, and follow-up care.
• Guide patients through referrals, insurance navigation, financial assistance programs, and required documentation.
• Identify and address barriers to care, including language, transportation, health literacy, and social determinants of health.
• Provide proactive outreach and follow-up to support appointment completion and continuity of care.
• Deliver culturally and linguistically appropriate education, navigation, and support, particularly for Korean-speaking patients.
• Build trusted relationships with patients, families, and community members through consistent engagement.
• Empower individuals to participate actively in their healthcare journey through education and coaching.
• Provide informal support, guidance, and advocacy to help patients navigate complex healthcare systems.
• Represent Jefferson Health at community events, health fairs, screenings, and educational programs in partnership with the Jaisohn Center.
• Support planning and execution of community-based initiatives that promote preventive care and awareness of available services.
• Partner with Jaisohn Center leadership and community stakeholders to expand access and strengthen engagement.
• Identify opportunities to grow Jefferson Health’s presence within the Korean community and increase access to services.
• Embedded in the Jaisohn Center daily operations and build relationships with clinical, operational, and leadership teams.
• Collaborate with Jaisohn Community Health Workers, Social Services teams, Jefferson physicians, care teams, social workers, interpreters, and program leadership to coordinate care.
• Communicate patient needs, barriers, and follow-up requirements across the care continuum.
• Connect patients to internal programs and appropriate community-based resources.
• Support continuity across care settings, ensuring a seamless experience from community to clinical care and back.
• Document patient interactions, referrals, outcomes, and outreach activities; track key metrics such as new patient conversion, appointment completion, and follow-up adherence.
• Participate in program evaluation, reporting, and process improvement initiatives.
• Support development of workflows, educational materials, and community engagement strategies.
• Drive growth of net-new patients into Jefferson Health through a trusted community access point.
• Improve patient experience and continuity of care across the continuum.
• Strengthen Jefferson Health’s partnership with the Jaisohn Center and the Korean community.
• Support health equity and access goals while expanding community presence and service utilization.

Qualifications

• Education: High School Diploma required; Bachelor's Degree preferred.
• Experience: Experience in patient navigation, community health work, outreach, healthcare access, or social services preferred. 1 year health industry/practice experience. 1 year experience with hospital registration systems (e.g., Epic).
• Bilingual Korean/English strongly preferred, or equivalent experience working with Korean-speaking populations.

Work Details

Work Shift: Day (United States of America). Primary location: 100 Medical Campus Drive, Lansdale, Pennsylvania, United States.