Scheduling Access Specialist

Cape Cod Healthcare; Hyannis (MA); On-site; USD 31,000 - 37,000; Full time

Job summary

Medical Affiliates of Cape Cod is seeking an Office Scheduler in Hyannis, MA to provide timely patient scheduling services and exceptional customer care. You'll manage provider calendars, coordinate access, and contact patients for follow-ups within the EMR system.

This role requires strong English communication, HIPAA awareness, and the ability to work with diverse teams. Daily duties include answering calls, updating demographics and insurance details, rescheduling, and facilitating smooth

Qualifications

• High school diploma or equivalent; English fluency required.
• Minimum 1 year experience with medical scheduling.
• Experience with EMR and MS Office preferred.
• Excellent customer service and communication skills.

Responsibilities

• Serve as primary contact for patient access for patients and other departments.
• Maintain provider schedules to achieve productivity targets and patient access.
• Attend monthly team meetings with physicians and nurses to discuss patient access and scheduling.
• Schedule patient appointments and/or consult requests in the EMR per department protocols.
• Answer the phone promptly and professionally, collect accurate demographics and insurance data.

Skills

English language

Customer service

Medical scheduling

EMR systems

Typing 30 WPM

Tools

Electronic Medical Records (EMR)

MS Office

Job description

Purpose of Position:

To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.

Description

• Primary contact for patient access for patients and other departments.
• Maintains provider schedules to achieve productivity targets, patient access and provider flow.
• Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
• Manages the schedule during transition to new models of care when applicable.
• Monitors physician’s panel and contacts patients who are past due for appointments.
• Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
• Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.

• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
  • Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
  • Reschedules patient appointments and extends patient schedules as necessary
  • Processes cancellations and no show appointments, and notifies clinician of change in schedule.
  • Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
• Maintains efficient flow of daily patient schedule and front office operations
  • Mail out new patient package when applicable
  • Confirms appointments within 24 hours
  • Liaison for existing and future patients seeking new and follow-up care appointments
  • Performs tasks as a receptionist and EMR Specialist as needed
  • Timely communication of unresolved issues to manager or designee to facilitate timely interventions
  • Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
  • Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
  • Maintains confidentiality regarding patient information in accordance to HIPAA regulations
  • Ability to float to other MACC practices when required
  • Perform other work-related duties and activities as assigned or requested

Qualifications

• Ability to read, write and communicate in English
• High school graduate or equivalent
  • At least one (1) year of experience with medical scheduling preferred
  • At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
  • Demonstrated excellence in providing customer service
  • Strong communication and interpersonal skills
  • Medical terminology knowledge preferred
  • Typing skills at 30 WPM preferred

Schedule Details:

40 Hours Per Week, Monday-Friday, 8a-4p, No Weekends & No Holidays.

Organization : Medical Affiliates of Cape Cod

Primary Location : Massachusetts-Hyannis

Department : MAC-Corporate MACC General

Annual/Hourly: Hourly

Hiring Pay Range: 22.79 - 26.74