Scheduler/Support Staff for Medical Office

Axia Women's Health; Pennsylvania; Teletrabalho; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) matching

Medical insurance plans

Life insurance

Short/long term disability

Dental and vision

Resumo da oferta

Axia Women’s Health is seeking a Patient Scheduler to support remote scheduling for patients across its network. You will greet callers, manage registrations, and assist with billing inquiries while maintaining HIPAA compliance and high service levels.

Ideal candidates have 1–2 years of customer service experience, strong communication skills, and proficiency with MS Office and EHR systems. This full-time position offers comprehensive benefits and a remote-capable work setup.

Qualificações

• High school diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Strong written and verbal communication skills.
• Proficiency with MS Office, Excel, email, and internet research.

Responsabilidades

• Greet patients with professional, courteous communication when answering calls and inquiries.
• Review and manage recall appointments and no-show/cancellation reports.
• Route calls to appropriate personnel via direct transfer, paging, voicemail, or redirects.
• Handle patient registrations and activate patient files.
• Provide basic financial support regarding claims and billing inquiries.
• Collaborate with clinical staff to ensure smooth practice operations.
• Adhere to SOPs, policies, HIPAA and OSHA standards.
• Contribute to team meetings and quality improvement initiatives.

Conhecimentos

Customer service

Written communication

Verbal communication

Time management

Formação académica

High school diploma or equivalent

Ferramentas

MS Office

Excel

EHR systems

Descrição da oferta de emprego

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at The Patient Scheduler empowers Axia Women's Health's patients on their healthcare journey in a remote capacity. With exceptional customer service and communication skills, the Patient Scheduler is a key resource for scheduling, modifying appointments and providing Axia patients with the support they need.

Job Responsibilities

• Utilize professional and courteous communication to greet patients when answering phone calls and responding to their inquiries.
• Review and manage recall appointments and no show/ cancellation reports
• Promptly and professionally route phone calls to appropriate personnel via direct transfer, paging, voicemail, or redirect as needed
• Perform registration functions for new or existing patients and activate patient files.
• Provide advanced financial support to patients and colleagues regarding claim and billing inquiries
• Provide additional support to patients and medical staff as needed.
• Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA).
• Adhere to practice policies, procedures, and protocols
• Participate in team meetings and contribute to quality improvement initiatives.
• Excellent customer service skills that include written and verbal communication.
• Demonstrate time management skills by efficiently prioritizing tasks and patients simultaneously.
• Demonstrate professionalism, a high quality of work, collaboration, goal attainment, attention to detail, self-motivation, and productivity in a remote capacity.
• High School Diploma or equivalent required.
• Minimum 1-2 Years Of Customer Service Experience
• Computer proficiency, including programs such as MS Office, Word, Excel, email and internet research.
• Medical Receptionist/PSR Experience Preferred
• Experience with electronic health records (EHR) systems preferred, but not required
• Pay or shift range: $Full Time Benefits Summary
• Full time benefit-eligibility beginning the first of the month after hire
• Immediate 401(k) matching contribution with no vesting period
• Choice of multiple medical insurance plans to best meet your needs
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance, short term and long term disability
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!
• Applicants must be currently authorized to work in the United States on a full-time basis.