Scheduler Rehab Home Care MSHC

Catholic Health System; Buffalo (NY); On-site; Full time

Job summary

An established industry player is seeking a dedicated Scheduler to ensure clinical staff have optimal workloads and schedules. This pivotal role involves managing new referrals, auditing time and attendance, and assisting management with scheduling operations. The ideal candidate thrives in a fast-paced environment, possesses strong organizational and communication skills, and is adept at problem-solving. Join a supportive team where your contributions significantly enhance patient care and customer experience. If you are passionate about improving healthcare operations and enjoy working independently, this opportunity is perfect for you.

Qualifications

• 3+ years office experience, preferably in Health Care.
• Experience in Payroll processing and staff scheduling is a plus.

Responsibilities

• Maintain continuity and ensure clinical staff have appropriate workload.
• Receive and schedule new referrals based on various factors.

Skills

Critical thinking skills

Organizational skills

Excellent keyboard skills

Strong Interpersonal and Communication skills

Ability to problem solve

Ability to work independently

Ability to handle difficult people and situations

Ability to interpret data

Education

High School Diploma or GED

Associate Degree

Tools

Kronos

Job description

Salary: 20.46-30.70 USD

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days with Call Weekend and Holiday Rotation

Hours:

Erie county office 9:00am-5:00pm. Float schedule at Niagara branch - 7:00am-3:00pm. Position is a full time float position between Erie office and Niagara office to cover scheduled time off/vacation. Majority of the time will be in Erie county office.

Summary:

The scheduler is responsible for maintaining continuity, and ensuring clinical staff have the appropriate workload/schedule. The scheduler is responsible for receiving and scheduling new referrals and visits based on multiple factors including patient acuity, diagnosis, and skills required. Audits and approves time and attendance on both the Scheduling and Time and Attendance Systems for the direct patient care teams. Assists Managers and Directors in biweekly scheduling, onboarding, and day-to-day staff scheduling operations. Handles calls from patients assessing urgency for clinical intervention. This position greatly influences the customer experience.

Responsibilities:

EDUCATION

• High School Diploma or GED
• Associate Degree preferred

EXPERIENCE

• Three (3) years office experience
• Previous experience in Payroll processing and staff scheduling preferred
• Previous Kronos experience preferred
• Previous scheduling experience preferred
• Previous experience in the Health Care Field preferred

KNOWLEDGE, SKILL AND ABILITY

• Critical thinking skills required
• Ability to work independently and make sound judgments in high stress situations
• Organizational skills
• Ability to problem solve
• Excellent keyboard skills
• Understands and maintains the confidentiality required of this position
• Ability to multi-task and work in a fast-paced environment
• Ability to work with/handle difficult people and situations
• Must be able to read, write, and speak the English language
• Ability to interpret data
• Strong Interpersonal and Communication skills

WORKING CONDITIONS

• Normal heat, light space, and safe working environment; typical of most office jobs