Scheduler Referral Coordinator

Intermountain Healthcare; Lafayette (CO); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Healthcare’s Lafayette-based referral team supports cancer center referrals, verifying coverage and securing necessary authorizations. The role involves gathering records, coordinating with insurers and staff, and notifying patients with referral details.

The position emphasizes patient liaison work, collaboration with hospitals and health plans, and coverage of related coordination tasks as needed by the team.

Qualifications

• Minimum one year front office or revenue cycle experience in a health care organization.
• Minimum one year of customer service experience.
• Minimum one year of Microsoft Office experience.

Responsibilities

• Executes patient referrals as indicated by physicians.
• Verifies insurance coverage and obtains authorizations as needed.
• Gathers records for referral requests and coordinates with carriers and staff.
• Contacts patients with referral information and specialist contact details.
• Acts as liaison between hospitals, physicians, health plans, vendors and patients.
• Covers other coordination roles as needed under supervision.

Skills

Front office experience

Revenue cycle experience

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Job Description:The Referral Specialist is responsible to execute patient referrals as indicated by physicians, seek authorization as required by individual insurances and notify patients.Posting SpecificsBenefits Eligible: YesShift Details: Monday - Friday 8am to 4:30pmJob EssentialsObtains referral request from physician.Verifies insurance coverage or lack thereof for patient. Obtains authorizations if needed from insurance coverage.Gathers all records necessary for incoming or outgoing referral requests.Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient's financial obligations for services provided.Completes referral paperwork, including copies, and fax to medical office.Contacts patient regarding referral information and give name, location, telephone number of specialist.Acts as a liaison between hospitals, physicians, health plans, vendors, and patients, or other referral sources.Covers New Patient Coordinator, Non-oncology referral coordinator, HIM, VA authorizations and phones as needed and under the supervision of the team Leader.Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.Minimum QualificationsOne year front office or revenue cycle experience in a health care organization.One year of customer service.One year of Microsoft Suite.Physical RequirementsOngoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.Location:Cancer Centers of Colorado, Good Samaritan HospitalWork City:LafayetteWork State:ColoradoScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$20.35 - $30.97We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.