Scheduler - Physical Therapy department

Beth Israel Lahey Health; Lexington (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health in Lexington, MA is seeking a Scheduler for the Physical and Occupational Therapy clinic. You’ll be the first point of contact, ensuring a welcoming environment while keeping the clinic running smoothly.

This full-time role emphasizes accurate data entry, appointment management, and patient-focused service. You’ll schedule multiple visits, collect co-pays, verify information, and support therapists in delivering timely care.

Qualifications

• Register patients on arrival and collect co-payments with accurate data entry.
• Status all appointments at check-in and ensure charges posted; enter future requests and schedule in sequence.
• Round with patients in waiting areas and provide status updates.
• Monitor waiting areas for cleanliness and appearance.
• Collaborate with Access Center to schedule patients and create access.
• Manage scheduling queues and recall lists by calling patients.

Responsibilities

• Register patients on arrival and collect co-payments, updating required information with accuracy.
• Status all appointments at check-in and ensure end-of-day posting; enter future requests and schedule in sequence.
• Round with patients in waiting areas and provide status updates.

Skills

Data entry

Customer service

Attention to detail

Education

High School diploma or GED

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Coordinates the scheduling for patient procedures and services, within the Physical Therapy department in Lexington.

We’re looking for a highly organized, friendly and customer-focused Scheduler to join our dynamic Physical and Occupational Therapy clinic! Our clinic supports up to nine therapists and prides itself on delivering exceptional, patient-centered care in a positive and collaborative environment. As the first point of contact for our patients, you’ll play a vital role in creating a welcoming atmosphere while keeping our busy clinic running smoothly. This full-time position offers the chance to be part of a supportive team dedicated to helping patients reach their goals and providing outstanding care every day.

Job Description

Essential Responsibilities including but not limited to:

• Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed. Is responsible for collecting and data-entering information with high degree of accuracy.
• Statuses all appointments at the time of check-in. Confirms that all appointments are statused by the end of the business day to ensure that all appointments may have appropriate charges posted. Enters all future appointment requests and indicates patient preferences or exclusions for dates and/or times. Schedules multiple appointments in the proper sequence and within appropriate time frames.
• Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes.
• Monitors patient waiting areas for cleanliness and appearance.
• Works collaboratively with the Access Center at LHMC to schedule patients and create access. Meets established department productivity standards.
• Works on the scheduling work queues and recall lists by calling patients to set up appointments.

Required Qualifications

• High School diploma or GED required.
• 0-1 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies

• Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
• Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
• Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Social/Environmental Requirements

• Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.
• Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.
• No substantial exposure to adverse environmental conditions

Health Care Status

Position facilitates the process that may impact patient access to services.

Sensory Requirements

Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity <3 feet, Conversation, Telephone.

Physical Requirements

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

This job requires constant sitting, Fine Manipulation using both hands, Keyboard use. Rarely there may be Power Grasping using both hands, Pushing/Pulling using both hands.

Pay Range

$20.50 - $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled