Scheduler - Outpatient Cardiology

Piedmont; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider organization in Atlanta is seeking an entry-level customer service representative to greet patients and manage scheduling duties. The ideal candidate has a high school diploma and at least one year of relevant experience. This full-time position offers opportunities to grow in a supportive healthcare environment.

Qualifications

• Experience as a customer service representative or scheduler preferred.
• Healthcare industry experience is a plus.
• Demonstrates outstanding customer service skills.

Responsibilities

• Greets customers and answers the telephone.
• Schedules appointments and procedures.
• Triages calls appropriately and provides coverage for other positions.

Skills

Customer service skills

Scheduling experience

Telephone communication

Education

High school diploma or GED

Tools

NextGen

Job description

Responsibilities

• Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Qualifications

• MINIMUM EDUCATION REQUIRED: High school diploma or GED required.
• Minimum Experience Required: One (1) year of experience as a customer service representative, scheduler, or closely related position is required, preferably in the healthcare industry.
• Minimum Licensure/Certification Required By Law: None.
• Additional Qualifications: Telephone, scheduling and physician practice experience preferred. NextGen experience is desired.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care