Staff Scheduler - Maddison, WI

Beacon Specialized Living; Madison (WI); On-site; USD 42,000 - 58,000; Full time

Job summary

Beacon Specialized Living is seeking a Staff Scheduler to manage DSP scheduling across designated homes and programs in Wisconsin. You will ensure staffing levels meet company policies and client needs while collaborating with Care Team Managers and Program Directors to optimize coverage.

The role requires organizational excellence, strong communication, and the ability to work with admissions, finance, recruiting, and operations.

Qualifications

• Bachelor’s degree in a related field preferred.
• Minimum 2 years of operations and/or supervisory experience in residential care.
• Proven scheduling, staffing, or administrative support experience.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments.
• Knowledge of scheduling software and labor regulations.
• Must pass criminal background check and have a valid driver’s license.

Responsibilities

• Schedule DSPs for shifts, training, and job shadowing.
• Collaborate with CTM and PD to create staffing solutions.
• Resolve scheduling conflicts and issues as they arise.
• Oversee the Scheduling Application for accurate scheduling.
• Support admissions, finance, recruiting, and operations teams.
• Foster compliance with policies and client needs.

Skills

Scheduling

Staffing

Communication

Problem-solving

Education

Bachelor’s degree preferred

Tools

Scheduling software

Job description

Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence.

Position Summary

The Staff Scheduler is responsible for managing and coordinating the scheduling of Direct Support Professionals (DSP) across designated homes and programs. This role ensures that staffing levels are maintained in accordance with company policies, regulatory standards, and client needs. The Staff Scheduler works closely with Care Team Managers (CTM), Program Directors (PD), and various departments to ensure efficient and effective staffing solutions.

Primary Responsibilities

• Always be compliant with all company and regulatory policies and procedures.
• Collaborate with Care Team Managers (CTM) and Program Directors (PD) to schedule DSPs for shifts, training, and job shadowing opportunities.
• Assist in creating staffing solutions and resolve scheduling conflicts or issues as they arise.
• Provide support for special projects and administrative tasks as needed.
• Oversee the efficient use of the Scheduling Application to maintain accurate and timely scheduling.
• Engage with Home Managers and Program Directors to ensure compliance with scheduling standards and client needs.
• Work closely with admissions, finance, recruiting, and operations teams to ensure staffing needs are met across all homes.
• Provide support for individual staff needs across the state of Michigan (designated area).
• Monitor staff allocation to reduce overtime and turnover rates, ensuring cost-effective staffing solutions.
• Collaborate with executive management to strategize labor and payroll efficiencies.
• Assist with filling shifts in homes as necessary to maintain service levels.

Team Member Expectations

• Must be compliant with company and regulatory policies and procedures.
• Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.
• Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior.
• Understand how to approach and communicate with everyone at all levels.

Maintain and sustain a safe community environment and workplace

• Follow Beacon’s policies, procedures, and manuals.
• Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry.
• Accept other duties as assigned.

Professional Conduct And Management Effectiveness

In addition to evaluating your work performance you will be evaluated for the following work behaviors:

Job Knowledge

Depth and breadth of knowledge supporting our organization goals.

• Quality of Work: Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general.
• Quantity of Work: Work output of the employee.
• Reliability: The extent to which the employee can be dependent upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent.
• Initiative and Creativity: The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions.
• Judgment: The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion.
• Cooperation: Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.
• Compliance: Always be compliant with all company and regulatory policies and procedures.
• Attendance: Faithfulness in coming to work daily and conforming to scheduled work hours.
• Planning and Organizing: The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously.
• Directing and Controlling: The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action.
• Decision Making: The ability to make decisions and the quality and timeliness of those decisions.
• Problem Solving: The ability to assess a problem, identify options or solutions, formulate a plan, execute the plan, and achieve and sustain positive outcomes.
• Embrace, support, and manage the business in accordance with Beacon’s Mission and Core Values.

Education And Qualifications

• Bachelor’s degree in a related social science discipline is preferred.
• A minimum of 2 years of previous operations and/or supervisory experience in a residential care environment.
• Proven experience in scheduling, staffing, or administrative support.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments.
• Knowledge of relevant scheduling software and tools.
• Understanding of labor laws and regulations, particularly in healthcare or similar fields.
• Ability to work independently and manage multiple priorities effectively.
• Must pass criminal background check.
• Must possess a valid Driver’s License.
• Proficient in speaking, reading and writing the English language.
• Approved by state, federal and government entities to work within BSLS programs.
• Ability to use office equipment, including BSLS information technology systems.

THIS POSITION IS 100% ON-SITE.

Skills And Abilities

• Must be able to communicate and function in an interdisciplinary team.
• Strong computer skills utilizing various software programs and applications.
• Excellent oral and written communication skills.
• Ability to create professional employee communication materials.
• Capable of working well with all levels of the organization.
• A professional demeanor.
• Demonstrated ability to multi-task.
• Ability to work with little daily supervision.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Position Type/Expected Hours Of Work

This is a full-time position. This position includes night shifts, weekends and holidays.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.