Scheduler II- Plano East

The US Oncology Network; Plano (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Scheduler to enhance patient care at their Plano East location. This full-time role involves managing patient appointments, ensuring efficient communication, and maintaining records in a fast-paced medical environment. Ideal candidates will possess strong organizational skills and a passion for healthcare. Join a team committed to making cancer care accessible while enjoying a supportive work environment that values your contributions and fosters professional growth.

Qualifications

• 0-3 years' experience in a medical office preferred.
• Knowledge of medical terminology and coding is a plus.

Responsibilities

• Answer incoming calls and schedule appointments for patients.
• Obtain and record insurance authorizations and referrals.
• Maintain scheduling templates and manage documentation.

Skills

Medical Terminology

Communication Skills

Microsoft Office

Organizational Skills

Education

High School Diploma

Tools

EMR Systems

Job description

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Overview

The US Oncology Network is looking for a Scheduler to join our team at Texas Oncology. This full-time position supports our Scheduling Department at our Plano East location. The work week is Monday through Friday, 8:30 am - 5:00 pm, with no weekends or major holidays.

Texas Oncology, part of The US Oncology Network, delivers high-quality, evidence-based care close to home. As the largest community oncology provider in the country, with approximately 530 providers across 280+ sites in Texas, our mission is to make cancer care accessible to all communities, enabling patients to fight cancer at home with support from loved ones. We use advanced technology and research to help our patients achieve "More breakthroughs. More victories." Each year, Texas Oncology treats half of all Texans diagnosed with cancer.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians, supported by McKesson Corporation, focused on empowering a sustainable community care system to advance cancer science, technology, and quality of care.

Responsibilities

• Answer incoming calls; assess needs and direct to appropriate personnel; communicate messages accurately and promptly.
• Schedule new, referred, and returning patients in the system according to physician and office guidelines; manage documentation and coding for new and referred patients; reschedule appointments as needed.
• Obtain and record insurance authorizations and referrals in patient charts or EMR.
• Collect co-pays, deductibles, and out-of-pocket expenses at visits.
• Maintain scheduling templates for physicians, satellite clinics, rounding, and call coverage.
• Arrange for financial counseling for patients as needed.
• Protect patient confidentiality and adhere to policies to ensure efficiency in the front office.
• Prepare correspondence, memos, forms, and other documentation as requested.
• Schedule outpatient appointments, tests, surgeries, and hospital admissions; obtain pre-certifications.
• Communicate scheduling details and pre-op instructions to patients; follow up on pre-operative tests and communicate with physicians and patients regarding clearance or additional testing.
• Schedule post-operative follow-ups and understand basic medical terminology related to tests and procedures.

Qualifications

The ideal candidate will have the following background:

Level 1

• High school diploma or equivalent.
• 0-3 years' experience, preferably in a medical office.
• Knowledge of medical terminology and coding is a plus.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

Level 2

• At least three years of office experience, preferably in a medical setting.

Level Sr

• At least five years of office experience, preferably in a medical setting.
• Required knowledge of medical terminology and coding.

Physical Demands

Work may involve sitting for long periods, occasional lifting up to 30 pounds, and manual dexterity for operating office equipment. Vision and hearing must be sufficient for communication and computer use. Reasonable accommodations may be provided for individuals with disabilities.

Competencies

• Technical and functional knowledge; ability to learn quickly and utilize resources.
• Adaptability and resilience in a dynamic environment.
• Sound judgment and decision-making under uncertainty.
• High work standards and efficiency.
• Commitment to quality and continuous improvement.

Work Environment

Office setting with patient and public contact. Accommodations available for disabilities.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Healthcare
• Industries: Hospitals and Healthcare