Scheduler II, Pediatric General and Thoracic Surgery

CHOC Children's; Orange (CA); Vor Ort; USD 32.000 - 50.000; Vollzeit

Zusammenfassung

CHOC Children's in Orange, CA seeks a Scheduler II responsible for scheduling complex procedures and managing registration. You will coordinate with multiple departments to ensure accurate information, timely scheduling, and excellent patient service.

The role requires multitasking, strong communication, and ability to handle interruptions while maintaining high patient satisfaction. Daily duties include interfacing with families, insurance carriers, physicians, and clinical staff to ensure

Qualifikationen

• 1 year scheduling and registration experience in a healthcare setting using a computerized scheduling system OR 2 years of front office experience OR 1 year experience in a high volume call center in customer service related industry
• High School diploma or GED Education
• Excellent verbal and written communication skills.
• Working knowledge of computer software, ie Microsoft products
• Ability to pleasantly handle interruptions in work-tasks due to greeting people & answering a multiple phone lines
• Knowledge of Government and Commercial insurance systems

Aufgaben

• Schedule complex procedures and appointments and ensure complete information is obtained.
• Facilitate scheduling and registration processes and optimize efficiencies and workflows.
• Liaise with departments including registration, admitting, diagnostics, radiology, inpatient units, and financial coordinators to ensure accurate and timely scheduling.
• Meet and exceed customer expectations per department protocols and assist front office coverage as needed

Kenntnisse

Verbal communication

Written communication

Microsoft Office

Interruption management

Insurance systems knowledge

Ausbildung

High School diploma or GED

Jobbeschreibung

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.

Work Location

Orange, California

Work Shift

Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.

Environmental Sustainability Statement

Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.

Job Summary

Scheduler II is responsible for scheduling complex procedures and appointments, ensuring thorough and complete information is obtained. Facilitates the scheduling and registration process, and optimizes efficiencies and workflows. Scheduler II will routinely interact with various internal departments including registration, admitting, diagnostics, radiology, inpatient units, and financial coordinators. Exceptional multi-tasking and organizational skills, communication, customer service, and interpersonal skills are required. Must demonstrate the ability to meet and exceed customer expectations per established department specific protocols. Works as a liaison between family, insurance carrier, physician office, and clinical professionals to assure scheduling occurs in a highly accurate and timely manner. Assists with covering for the front office as needed.

Pay Range

Minimum $23.00 Midpoint $29.64 Maximum $36.28

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Qualifications

Required

• 1 year scheduling and registration experience in a healthcare setting using a computerized scheduling system OR 2 years of front office experience OR 1 year experience in a high volume call center in customer service related industry
• High School diploma or GED Education
• Excellent verbal and written communication skills.
• Working knowledge of computer software, ie Microsoft products
• Ability to pleasantly handle interruptions in work-tasks due to greeting people & answering a multiple phone lines
• Knowledge of Government and Commercial insurance systems

Preferred

• Experience coordinating and scheduling complex procedures
• Experience coordinating patient care with multiple departments
• Associate's or Bachelor's Degree
• Bilingual English/Spanish highly preferred
• Basic Life Support

Work Environments – Functional Demand

Light - Moderate energy level Lift and carry 25-35 lbs. Push/pull 50-100 lbs. (ie. empty bed, stretcher).

Physical Activity Requirements

Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation

Physical Activity Lifting

Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35%

Sensory Requirements

Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision

Environment Requirements

Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations

Non-Discrimination Statement

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. CHOC will consider for employment qualified applicants with criminal histories, in accordance with the Fair Chance Initiative for Hiring.

We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.