Scheduler I - Redbank Orthopedics - Full Time - Days

Thechristcollege; Cincinnati (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Office Scheduler to enhance patient satisfaction and optimize scheduling efficiency. In this role, you will manage daily patient and physician appointments, ensuring smooth operations in a fast-paced medical environment. Your responsibilities will include greeting patients, handling inquiries, and maintaining accurate records while adhering to confidentiality standards. This position is ideal for someone with strong communication skills and a passion for customer service, looking to make a meaningful impact in healthcare. Join a supportive team committed to delivering exceptional patient care and experience a rewarding career in the medical field.

Qualifications

• 1-3 years of customer service experience required; medical office and scheduling experience preferred.
• Strong verbal skills and excellent customer service are essential.

Responsibilities

• Manage daily patient and physician scheduling using Practice Management system.
• Perform patient check-in/check-out and maintain cash drawer.

Skills

Verbal Communication

Customer Service

Computer Skills

Analytical Skills

HIPAA Compliance

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Practice Management System

Electronic Medical Records (EMR)

Job description

Job Description

Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor's visits, follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times.

Responsibilities

1. Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls. Receives and routes messages, correspondence and administrative documents to the appropriate staff. Performs phone system/answering service functions. Manages the physician's outlook calendar as needed.
2. Greets visitors and patients. Performs patient check-in and check-out including full registration when necessary including determining all insurance coverage as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients. Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner. Collects co-pays and outstanding balances. Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.
3. Maintains cash drawer, logs co-pays and other payments, reconciles balances. May prepare and reconcile deposit slip.
4. Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed.
5. Orders office supplies and maintains front office and reception area cleanliness.
6. All other clerical duties as assigned.

Qualifications

EDUCATION: High School Diploma or equivalent.

YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.

REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:

1. Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills.
2. Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.
3. Knowledge of health insurance coverage, requirements.
4. Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math).
5. Analytical skills required to make decisions based on the facility and clinical situation at hand.
6. Knowledge of and compliance with HIPAA privacy requirements.