SCHEDULER I - Orthopaedics

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 36,000 - 55,000; Full time

Job summary

The Christ Hospital Health Network recherche un Scheduler I - Redbank Orthopedics à Cincinnati, offrant une occasion unique de gérer la planification quotidienne des patients. Ce rôle implique de s'assurer de la satisfaction des patients tout en maintenant la confidentialité et en travaillant avec un système de gestion des pratiques. Un environnement de travail dynamique vous attend.

Qualifications

• Un à trois ans d'expérience en service client requise.
• Expérience en bureau médical et un an d'expérience de planification préférée.

Responsibilities

• Gérer la planification quotidienne des patients et des médecins.
• Répondre aux appels téléphoniques et diriger les appels.
• Effectuer des fonctions de vérification des patients à l'entrée et à la sortie.

Skills

Communication

Confidentiality

Service client

Compétences analytiques

Compétences informatiques

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Job Description

Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor’s visits, follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times.

Job Description

Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor’s visits, follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times.

Responsibilities

Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls. Receives and routes messages, correspondence and administrative documents to the appropriate staff. Performs phone system/answering service functions. Manages the physician’s outlook calendar as needed.

Greets visitors and patients. Preforms patient check-in and check-out including full registration when necessary including determining all insurance coverage’s as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients. Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner. Collects co-pays and outstanding balances. Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.

Maintains cash drawer, logs co-pays and other payments, reconciles balances. May prepare and reconcile deposit slip.

Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed.

Orders office supplies and maintains front office and reception area cleanliness.

All other clerical duties as assigned.

Qualifications

EDUCATION: High School Diploma or equivalent.

YEARS OF EXPERIENCE: One to three years’ experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.

REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:

• Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills.
• Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.
• Knowledge of health insurance coverage, requirements.
• Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math).
• Analytical skills required to make decisions based on the facility and clinical situation at hand.
• Knowledge of and compliance with HIPAA privacy requirements.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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