Scheduler - Home Health Care

A Miracle Home Care Co.; Cincinnati (OH); On-site; Full time

Job summary

A leading home care agency in Cincinnati seeks a full-time Scheduler to manage caregiver assignments, ensuring exceptional service for elderly and disabled clients. The role involves coordinating schedules, maintaining documentation, and providing excellent customer service. Ideal candidates will have strong organizational skills and a compassionate attitude.

Benefits

Health, Dental, and Vision Insurance

401(k)

Qualifications

• High school diploma required.
• 2+ years of experience in home health or healthcare scheduling preferred.
• Proficient computer skills, including data entry.

Responsibilities

• Assign and schedule Home Health Aides to clients based on service plans.
• Handle last-minute cancellations and find substitutes when necessary.
• Build and maintain professional relationships with clients.

Skills

Interpersonal skills

Organizational skills

Multitasking

Communication skills

Education

High school diploma

Tools

Scheduling software

Job description

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President at Meda-Care Transportation, Inc. and A Miracle Home Care Co.

Position Summary

We are a compassionate and rapidly growing home care agency seeking a full-time Scheduler to manage caregiver assignments and deliver exceptional customer service. The Scheduler will be responsible for coordinating and scheduling home health aides, ensuring timely and efficient care for elderly and disabled clients.

Key Responsibilities

• Assign and schedule Home Health Aides (HHA) to clients based on authorized Case Manager Service Plans.
• Ensure client and staff information is accurately entered and updated regularly in the agency’s system (ASR).
• Handle last-minute cancellations and find substitute aides when necessary.
• Notify clients of their assigned HHAs and any replacements.
• Communicate client-specific care instructions to HHAs before their shifts.
• Build and maintain professional relationships with clients to ensure quality service.
• Adapt to changes in schedules and client preferences while maintaining service quality.
• Follow HIPAA guidelines for confidentiality and documentation.
• Update and maintain all necessary documentation in ASR.

Qualifications

• High school diploma required.
• 2+ years of experience in home health or healthcare scheduling (preferred).
• Strong interpersonal skills with a compassionate attitude toward the sick, elderly, and disabled.
• Ability to work under pressure and adapt to changing conditions.
• Excellent organizational skills with the ability to multitask and prioritize.
• Proficient computer skills, including data entry and scheduling software.
• Must be comfortable working in a call center/customer service environment.
• Knowledge of local zip codes and scheduling best practices.
• Clear and professional communication skills in English.
• Starting at $20.00 per hour
• Full-time, in-person position
• Health, Dental, and Vision Insurance
• 401(k)
• Morning shift, 8-hour shifts

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Home Health Care Services

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