Scheduler - Home Equity & Originations Services

ServiceLink IP Holding Company, LLC; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

ServiceLink, a leader in the mortgage industry, is seeking a Scheduler to create value for customers. This remote role involves scheduling appointments, maintaining relationships, and ensuring client satisfaction in a fast-paced environment. Ideal candidates will excel in communication and detail-oriented tasks while contributing to a high-quality learning culture.

Qualifications

• Detail-oriented, efficient, and organized.
• Good communication and customer service skills.

Responsibilities

• Schedule appointments with Signing Agents.
• Confirm appointments with borrowers.
• Monitor scheduling queue and ensure turn times are met.

Skills

Attention to detail

Communication

Problem-solving

Education

High School diploma or equivalent

Job description

Overview

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The ideal candidate must possess excellent communication and problem-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast-paced environment and seek a career with a company committed to offering high-quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink. We encourage you to apply today!

Please note, this remote position has working hours of 12:30 PM - 9:00 PM in the Eastern time zone and equivalent hours in the other time zones.

A Day in the Life

In this role, you will…

1. Schedule appointments with Signing Agents.
2. Confirm appointments with borrowers to meet specific scheduling and signing requirements.
3. Build and maintain working relationships with team members, management, and signing agents.
4. Monitor the scheduling queue to ensure client turn times are met.
5. Review special instructions and order notes to ensure appointments are scheduled accurately.
6. Monitor the scheduling systems to ensure the team is not falling behind.
7. Work on assigned tasks for the day.

Who You Are

You possess…

• A penchant for excellence, using your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients.
• Excellent verbal and written communication skills.

Responsibilities

• Enter scheduling requests as necessary.
• Assign scheduling requests within the company’s turn time per client agreement.
• Send recruit requests to your managing team in a timely manner.
• Monitor vendor fees to ensure fee guidelines are being met.
• Obtain management approval for any fees exceeding the region's fee limit.
• Adhere to all company policies and procedures.
• Meet minimum production goals and quality requirements as set by management.
• Proficient in ServiceLink operating systems and internal search engines.
• Perform all other duties as assigned.

Qualifications

• High School diploma or equivalent preferred.
• Demonstrate good communication and customer service skills.
• Detail-oriented, efficient, and organized.