Scheduler | FT | Days | Le Bonheur Call Center | Memphis

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

The Scheduler at Methodist Le Bonheur Healthcare coordinates all patient care procedures for hospital-based exams and procedures, serving as the initial liaison by phone and in-person to ensure smooth scheduling and accurate records.

You will review patient information, prepare medical and insurance files, and support departments with clerical tasks, while maintaining high standards of service in a fast-paced healthcare setting.

Qualifications

• No formal education required.
• Healthcare environment experience 1–3 years.
• Scheduling experience preferred 1–3 years.

Responsibilities

• Coordinate patient care procedures via telephone and direct patient contact for hospital-based exams and procedures.
• Review and maintain patient care information.
• Complete patients' medical and insurance files from initial interview and distribute files as specified.
• Perform other job functions as assigned or requested.

Skills

Scheduling

Medical terminology

Data entry

Telephone communication

Typing 35 wpm

Independent judgment

Tools

Computer basics

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Scheduler performs all routine clerical tasks and schedules all exams/procedures for all hospital-based services including:

• Outpatient diagnostic and interventional procedures
• Initial therapy evaluations
• Surgical cases with the exception of same day cases
• Initial request for clinic visits
• Referrals and services for inpatients, ordered at discharge, to be provided post discharge
• Scheduled admissions for future dates

Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

The Scheduler performs all routine clerical tasks and schedules all exams/procedures for all hospital-based services including:

• Outpatient diagnostic and interventional procedures
• Initial therapy evaluations
• Surgical cases with the exception of same day cases
• Initial request for clinic visits
• Referrals and services for inpatients, ordered at discharge, to be provided post discharge
• Scheduled admissions for future dates Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What You Will Do

• As initial patient liaison, coordinates all patient care procedures via telephone communications and direct patient contact for hospital-based exams and procedures.
• Reviews and maintains patient care information.
• Completes patients' medical and/or insurance file from initial interview and distributes files as specified in departmental policies and procedures.
• Performs other job functions as assigned or requested.

Education/Formal Training Requirements

• Required - No Education Required

Work Experience Requirements

• Required - Healthcare environment 1-3 years
• Preferred - Scheduling 1-3 years

Knowledge, Skills And Abilities

• knowledge of general business operations, scheduling, insurance, and coding.
• Ability to understand and prepare complex written materials such as letters of medical necessity, letters of insurance payment appeals, and patient records.
• Ability to type 35 words per minute.
• Basic understanding of medical terminology preferred.
• Knowledge of basic computer operations acquired either through work experience or education, required.
• Excellent verbal and written communication skills.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of own and others' work flow.
• Ability to perform basic arithmetic calculations.

Supervision Provided by this Position

• There are no lead or supervisory responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.