Scheduler/Financial Clearance Representative

Marion Health; Marion (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Smoke-free environment

Job summary

Marion Health in Marion, IN is seeking a Scheduler/Financial Clearance Representative to support revenue cycle operations in Patient Access. The role handles scheduling, registration, insurance verification, prior authorizations, financial counseling, cashiering, and customer service, ensuring accurate demographics and timely price estimations.

You will respond to scheduling questions, explain financial requirements, and enter payments in the HIM system while maintaining confidentiality and

Qualifications

• High School Diploma or equivalent required.
• Two years of clerical or healthcare-related experience.
• BLS certification or ability to obtain during orientation.

Responsibilities

• Schedule, reschedule, pending, and cancel patient appointments and answer questions about tests and procedures.
• Perform insurance verification, prior authorizations, and price estimation with timely communication.
• Explain financial obligations to patients and enter payments into the HIM system.
• Provide financial counseling and assist with customer service in a fast-paced environment.

Skills

Communication skills

Customer service

Time management

Detail orientation

Confidentiality

Teamwork

Microsoft Office

Education

High School Diploma or equivalent

BLS certification

Tools

HIM system

Job description

Scheduler/Financial Clearance Representative

Marion Health · Patient Access

Professional and Business Support Careers

Full Time , Days

Hours/Pay Period: 80

Posted 09/21/2026

Job Summary

This position is responsible for the delivery of various customer facing services within the revenue cycle. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorizations, financial counseling/individual solutions, cashiering and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals.

Scheduling responsibilities include answering and making calls for scheduling, rescheduling, pending, and canceling patient appointments as required. This position will answer patient's questions regarding basic medical tests and procedures and providing instructions to patients to ensure they are prepared for examinations and procedures.

Financial Clearance responsibilities include making outbound calls confirming patient appointments, ensuring demographics are reviewed and correct and ensuring price estimation is completed and communicated in a timely manner. Explain financial requirements and obligations to patients and enter payments into the HIM system. Ensure prior authorization is secured from the payer and verification of insurance details. Informing patients of non-covered charges as appropriate. Performs other duties as assigned.

• High School Diploma or its equivalent.
• Two (2) years accumulated experience in a clerical or healthcare related position.
• BLS certification or must obtain during Orientation and prior to reporting to department.

Preferred Job Requirements

• Post high school education.
• Working knowledge of medical terminology.
• Experience in a medical work environment.
• Working knowledge of medical insurance plans.

Skills / Knowledge / Abilities

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Ability to negotiate effective working relationships and develop positive resolution to conflict.
• Excellent time management, and organizational skills.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Highly developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• High degree of accuracy with concentration and close attention to detail.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

Working Conditions

• Typical office environment with prolonged sitting.
• Work maybe subject to interruption and occasional high stress levels.
• Occasional standing and walking.
• Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.
• Works with highly confidential information which may be proprietary or protected health information.

Physical and Mental Activities, Tools and Equipment

• Uses computer and other standard office equipment including but not limited to: telephone, fax, copier, calculator, and scanners.
• Repetitive wrist, finger and hand movement.
• Occasional manipulation of large volumes of books, charts, reports or files.
• Ability to lift supplies and equipment.
• Ability to push wheelchairs for patients.
• Ability to push workstation on wheels throughout various hospital locations.
• Lifting, pushing, pulling, walking, sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.

Equal Opportunity Employer
Marion Health is a smoke-free environment.