Scheduler and Repairs Assistant

Plus Dane Housing; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

35 days annual leave

Christmas closedown

Company pension 10% employer

Job summary

Plus Dane Housing is seeking a Scheduler and Repairs Assistant to keep our repairs and maintenance service running smoothly, ensuring customers feel supported and valued. You will coordinate trades, brief colleagues and ensure the right resources are in the right place at the right time.

This permanent role requires 35 hours per week and can be based at either the Liverpool or Congleton office. The position emphasizes calmness under pressure, strong attention to detail and a proactive team

Qualifications

• Experience scheduling, coordinating diaries or managing real-time workflow.
• Strong IT skills and familiarity with critical workflow systems.
• Excellent customer service in a busy environment.
• Calm and solution-focused under pressure.
• Knowledge of repairs and maintenance sector preferred.

Responsibilities

• Plan, allocate and schedule work in real time using critical workflow management systems.
• Respond to emergencies, rerouting diaries and resolving conflicts to maintain service standards.
• Deliver outstanding customer service, keeping customers informed and reassured if appointments change.
• Support Trades Team and wider Property Management through accurate job logging and updates.
• Provide administrative support for compliance programmes, including gas servicing and electrical testing.
• Maintain records, process invoices, manage inquiries, and contribute to a proactive team environment.
• Strong communication skills and ability to work collaboratively in a high-performing team.

Skills

Scheduling

Real-time coordination

IT skills

Communication

Teamwork

Calm under pressure

Education

ECDL or equivalent

Tools

Workflow systems

Job description

Are you highly organised, calm under pressure and motivated by helping customers get the quality service they deserve? This is your chance to play a crucial role in keeping our repairs and maintenance service running smoothly, ensuring customers feel supported, valued and cared for., As our Scheduler and Repairs Assistant, you will be central to the smooth daily operation of our repairs and maintenance service. You'll ensure our trades colleagues are in the right place at the right time, fully briefed and ready to deliver excellent service to our customers.

What you'll be doing

• Plan, allocate and schedule work in real time using critical workflow management systems.
• Respond dynamically to emergencies, rerouting diaries and resolving conflicts to maintain service standards.
• Deliver outstanding customer service, keeping customers informed and reassured-especially if appointments need to be changed.
• Support the Trades Team, Customer Access Team and wider Property Management service by ensuring accurate job logging, system updates and smooth communication.
• Provide administrative support for key compliance programmes, including gas servicing and electrical testing.
• Maintain accurate records, process invoices, manage enquiries and contribute to a positive, proactive team environment.
• Proven experience in scheduling, coordinating diaries or managing workflow in real time.
• Confidence using critical workflow systems and strong overall IT skills; ECDL or equivalent is desirable.
• Experience delivering great customer service in a busy environment.
• Knowledge or understanding of the repairs and maintenance sector, ideally within a housing or property management setting.
• Ability to stay calm and solution-focused under pressure while adapting to changing demands.
• Excellent attention to detail, strong logistics skills and the ability to multitask.
• Strong communication skills and the ability to work collaboratively and proactively within a high-performing team.

Why join us?

This is a fast-paced, high-impact role where your ability to multitask, prioritise and stay calm under pressure will make all the difference.

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.

Working with our customers really does change people's lives and if you want to make a difference Plus Dane is the place to be!

We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

This is a permanent role working 35 hours per week. You can be based at either our Liverpool or Congleton office.

Benefits

• You'll be generously rewarded with a competitive salary and a great benefits package, including 35 days' annual leave, plus bank holidays.
• This includes a 3-day Christmas closedown between Christmas and New Year and you have the option to buy up to 5 extra days annually.
• You'll also benefit from a company pension scheme where we contribute 10% and colleagues can contribute anything from 3% upwards.