Scheduler

Senior Helpers; Providence (RI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Bonus programs

Rewarding work environment

Career advancement

Job summary

Senior Helpers in Providence, RI is seeking a full-time staffing coordinator to select, schedule, and align caregivers with client care plans under supervision. You will help maintain profit margins and ensure coverage for the next business day, weekend, and emergencies.

Ideal candidates have at least a year in staffing or recruiting, strong customer service skills, and multitasking ability in a fast-paced healthcare environment.

Qualifications

• Minimum of one year in a staffing/recruiting position.
• Professional experience in customer service.
• Knowledge of general healthcare staffing requirements.
• Strong communication and client interaction skills.
• Ability to multitask in a fast-paced environment.
• Pass a criminal history background check.

Responsibilities

• Select, schedule, and coordinate caregivers based on care plans.
• Maintain scheduling for next business day/weekend and handle conflicts.
• Keep caregiver files up to date and track licensing/insurance.
• Audit time cards to ensure hours match schedules.
• Input applicant/employee information into the information system.
• Oversee recruiting, interviewing, and onboarding of personnel.
• Represent the company at job fairs, campuses, and agencies.
• Participate in on-call after hours rotation, including weekends.

Skills

Staffing/recruiting experience

Customer service

Communication skills

Detail-oriented

Problem solving

Multi-tasking

Tools

Well Sky Collects

Job description

Benefits and Compensation

• Competitive Pay - FULL TIME POSITION
• Personally rewarding work environment
• Career Advanced Opportunity
• Bonus and rewards programs to earn more!

Primary Responsibilities

• Under direct supervision of the owner and with input from the Client Services Manager where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day.
• May assist in keeping caregiver files up to date, including tracking expiration's of any licensing, insurance, etc. in Well Sky Collects new documents as directed, notifies CM when new documents cannot be obtained.
• Audits time cards on a regular basis to ensure hours match scheduled hours.
• Inputs complete applicant and employee information into Information System and maintains compliant personnel files.
• Oversees recruiting, interviewing, testing, selection, placement and orientation of all new personnel.
• Represents company at internal and external job fairs, college campuses, personnel agencies, business professional groups, and other locations throughout the community.
• Participates in on-call after hours telephone rotation, including weekends and holidays.

Qualifications

• Minimum of one year in a staffing/recruiting position.
• Professional experience in the field of customer service.
• Knowledge of general healthcare staffing requirements.
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment.
• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions.
• Excellent attention to detail.
• Must pass a criminal history background check.

What Employees are Saying

• 95% of employees reported that they feel their work has special meaning and “is not just a job”
• 94% of employees reported that they were made to feel welcome when they joined Senior Helpers
• 93% of employees reported that management trusts people to do a good job without watching over their shoulders.

About the Company

Since 2002, Senior Helpers is the nation's premier provider of in-home senior care, with locations all across the country. Senior Helpers has rapidly built a reputation for providing the best in dependable, consistent and affordable non-medical senior care services. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time