Scheduler

START Center for Cancer Research; Pittsburgh (Allegheny County); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) retirement savings plan with 1:

Annual performance bonus

Generous paid time off and holidays

Comprehensive medical, dental, vision

Life and disability insurance

Employee Assistance Program (EAP)

Flexible FSA and HSA plans

Collaborative, growth-oriented culture

Job summary

The START Center for Cancer Research in Pittsburgh is seeking an Administrative Scheduling Specialist to manage study schedules, radiology procedures, and patient appointments. You will coordinate with care teams, ensure prior authorizations, and maintain electronic medical records to support efficient patient care.

The role emphasizes clear communication, attention to detail, and teamwork in a fast-paced clinical research setting.

Qualifications

• High school diploma or equivalent required.
• At least 1 year experience in an outpatient physician practice or healthcare setting.
• Strong communication and teamwork abilities.
• Familiarity with scheduling studies such as CT/MRI/PET scans and related procedures.

Responsibilities

• Manage scheduling protocol for study schedules, appointments, radiology procedures, and hotel bookings.
• Ensure prior authorizations are completed.
• Handle day-to-day administrative tasks including follow-ups, referrals, no-shows, calls, and rescheduling.
• Maintain patient electronic medical records (filing, faxing, copying).
• Deliver quality service through adherence to policies and standards.
• Engage in ongoing education to maintain competency in role.

Skills

Effective communication

Collaborative attitude

Attention to detail

Medical terminology knowledge

Education

High School Diploma or equivalent

1 year experience in outpatient healthcare

Job description

The START Center for Cancer Research (“START”) is the world’s largestearly phasesite network, fully dedicated tooncologyclinical research.Throughout ourhistory, START has provided hope to cancer patients inglobalcommunity practices by offering\"Hope Through Access”tocutting edgetrials throughout the UnitedStatesand Europe.

Location

314 E. North St. Suite 02 Pittsburgh, PA 15212

Work Schedule

8am-5pm, Monday-Friday

Essential Responsibilities

• Manage scheduling protocol specific Study Schedules including, but not limited to, scheduling appointments, radiology procedures and booking hotel stays.
• Ensure prior authorizations are completed.
• Perform administrative responsibilities, including, but not limited to, scheduling routine follow-up and treatment appointments, managing external referrals and consults, handling no-shows, answering phone calls, and rescheduling patients.
• Perform the day-to-day delivery of quality services through consistent application of policies, procedures, protocols, and standards.
• Communicate with patients and visitors in a caring and respectful manner. Collaborate with other care team members and anticipate their needs to ensure coordinated patient care.
• Use and maintain patient electronic medical records, including filing, faxing, and copying.
• Assist with ongoing quality improvements to provide efficient, cost-effective care.
• Engage in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.
• Manage scheduling protocol specific Study Schedules including, but not limited to, scheduling appointments, radiology procedures and booking hotel stays.
• Ensure prior authorizations are completed.
• Perform administrative responsibilities, including, but not limited to, scheduling routine follow-up and treatment appointments, managing external referrals and consults, handling no-shows, answering phone calls, and rescheduling patients.
• Perform the day-to-day delivery of quality services through consistent application of policies, procedures, protocols, and standards.
• Communicate with patients and visitors in a caring and respectful manner. Collaborate with other care team members and anticipate their needs to ensure coordinated patient care.
• Use and maintain patient electronic medical records, including filing, faxing, and copying.
• Assist with ongoing quality improvements to provide efficient, cost-effective care.
• Engage in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.
  

Required Education and Experience

• High School Diploma or equivalent.
• One year experience in an outpatient physician practice or healthcare setting.
• Effective communication skills and collaborative attitude.
• Strong attention to detail.
• Knowledge of medical terminology as it relates to scheduling study specific procedures such as CT/MRI/PET scans, biopsies, eye exams, etc.

Preferred Education and Experience

• Oncology and/or research experience.

Physical & Travel Requirements

• Sitting (80%); Standing/Walking (20%); Bending; Lifting; Exposure (limited)

Best-in-Class Benefits and Perks

We value the time, talent, and dedication our employees bring to START. Our commitment to your well-being and growth is reflected in a competitive compensation package—based on experience—along with comprehensive benefits designed to support you both personally and professionally:

• 401(k) retirement savings plan with employer match
• Eligibility for an annual performance bonus, based on role and company results
• Generous paid time off and paid holidays
• Comprehensive medical, dental, and vision coverageand optional insuranceoptions
• Company‑paid life and disability insurance for added financial protection
• Employee Assistance Program (EAP) providing confidential, no‑cost support for you and your family from day one
• Flexible FSA and HSA plans to support your financial wellness
• Commitment to a supportive environment that values balance, wellbeing, and flexibility
• We’recommitted to fostering a collaborative, creative workplace where every team member is encouraged to contribute. At START,you’lljoin a team that values continuous learning, professional growth, shared ideas, and a culture built on inclusivity and innovation.

More About START

START clinical trial sites have conducted more than 1,000 early-phase clinical trials, including dozens of therapies that were approved by the FDA or EMA. START represents the world’s largest roster of early-phase principal investigators across its Network of clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world via our mission of “Hope Through Access”.

Learn more at STARTresearch.com.

Ready to be part of a team changing the future of cancer treatment?

Join us in our mission to conquer cancer, one clinical trial at a time. Yourexpertiseand dedication can help us bring hope and healing to patients worldwide.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.