Scheduler

Orthopedic Specialists of SW Florida; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orthopedic Specialists of SW Florida is seeking a Full Time Scheduling Clerk in Fort Myers, FL. The role handles appointment scheduling for orthopedic and related providers, ensuring accurate demographic/insurance data, and acting as the liaison between patients and physicians.

The position emphasizes excellent customer service, confidentiality, and efficient coordination with medical staff. Previous medical office experience is preferred, and HIPAA compliance is required.

Qualifications

• High School diploma or GED required.
• Strong communications skills.
• Strong organizational skills.
• Ability to work in a team environment.
• Preferred previous medical assisting/clinical experience or similar.
• Knowledge of basic anatomy and physiology.

Responsibilities

• Accurately schedule appointments for orthopedic, physiatry physicians and physical therapists using standard operating procedures and those unique to each provider.
• Identify patient’s problem and schedule with appropriate physician.
• Assist with identifying patient complaints/concerns and ensuring resolution.
• Obtain/update all demographic/insurance information for patients.
• Obtain all information required for new patient appointments, including testing, records, films.
• Reschedule patients as required.
• Read and understand the physician call schedule.
• Communicate with physician and clinical staff regarding scheduling requirements.
• Provide outstanding customer service while acting as liaison between patient, referring physician and office.
• Facilitate communication between patient and office staff.
• Exercise discretion and good judgment relating to physicians needs.
• Proactively anticipate physician scheduling needs and act with appropriate urgency.
• Proficient use of the computer to schedule/re-schedule/cancel provider appointments.
• Contact cancelled no-show patients to check progress and reschedule appointment as necessary.

Skills

Strong communication skills

Strong organizational skills

Team player

Education

High School diploma or GED

Tools

Scheduling software

Microsoft Office

Job description

Exempt Status: Nonexempt Position Status (FT/PT/PRN): Full Time

Reports To: Scheduling Supervisor Supervises: N/A

Job Summary: To schedule new and established patient appointments. This position will have unrestricted access to protected health information (PHI) pertaining to their patients.

Essential Functions:

• Accurately schedule appointments for orthopedic, physiatry physicians and physical therapists using standard operating procedures and those unique to each provider.
• Correctly identify patient’s problem and schedule with appropriate physician.
• Assist with identifying any patient complaints/concerns and ensuring resolution.
• Obtain/update all demographic/insurance information for patients.
• Obtain all information required for new patient appointments, including, but not limited to testing, records, films.
• Reschedule patients as required.
• Read and understand the physician call schedule.
• Communicate directly with physician and clinical staff regarding scheduling requirements.
• Provide outstanding customer service while acting as liaison between the patient, referring physician and our office
• Facilitate communication between the patient and office staff.
• Exercises discretion and good judgment relating to physicians needs.
• Proactively anticipates physician scheduling needs and acts with appropriate sense of urgency.
• Proficient use of the computer to schedule/re-schedule/cancel provider appointments.
• Contact cancelled no-show patients to check their progress and reschedule appointment as necessary.

Core Competences:

• Responsible for promoting the Standards of Excellence for Orthopedic Specialists demonstrate courteous and cooperative behavior toward patients, visitors, volunteers, peers and physicians.
• Upholds the outstanding reputation that our office/physicians have established in the community.
• Conducts business in a mature and professional manner.
• Maintains a neat and orderly work environment, demonstrates the ability to organize and prioritize work during heavy workload situations to expedite patient care.
• Maintain strictest confidentiality in accordance with HIPAA compliance.
• Perform quality work within deadlines with or without direct supervision.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the need to communicate and coordinate work efforts with other employees and organizations

Minimum Requirements (education, experience, special skills and licenses or certifications required):

• High School diploma or GED required.
• Strong communications skills
• Strong organizational skills
• Ability to work in a team environment
• Preferred previous medical assisting/clinical experience or similar

knowledge of basic anatomy and physiology.

Essential Physical Functions:

• Work demands prolonged periods of sitting, walking, standing, bending, occasional walking up and down stairs, carrying cumbersome items such as: records, supplies (less than 15 pounds) working the equipment, and physical stress. (Work is 90-100% sitting and walking)

Equipment Used:

• Computer, scanner, printer, calculator, photocopier, facsimile, phones.

Additional Comments:

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of persons so assigned.

I understand the description of this job and the essential functions, as given above. I also understand that all of the duties are NOT described above and that I will perform those and other related duties as directed by my supervisor and other management.