Scheduler

FirstLight Home Care of Colorado Springs; Eden (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Exceptional support team

Fun, supportive, and safe working环境

Rewards and recognition programs

Comprehensive paid training

Competitive salary

Flexible schedule

Job summary

FirstLight Home Care of Colorado Springs is seeking a Scheduler to coordinate and maintain schedules for clients and staff. The role supports a compassionate, dependable team focused on delivering first-class home care services.

The ideal candidate will manage service plans, maintain accurate staffing levels, and handle after-hours calls to ensure smooth operations. Proficiency with scheduling software and Microsoft/Google tools is required.

Qualifications

• High school diploma or GED; or 1–2 years related experience.
• Proficiency with Microsoft Office and Google Workspace.
• Working knowledge of scheduling software.
• Possess and maintain a valid driver’s license and auto insurance.
• Ability to read and understand short instructions, correspondence, and memos.
• Ability to effectively communicate through written and verbal language.
• Ability to present information clearly in one-on-one and small group settings.

Responsibilities

• Coordinate and maintain schedules for clients and staff.
• Schedule client visits according to service plans and staff availability.
• Maintain staffing levels to ensure coverage for all clients.
• Enter scheduling data and generate weekly schedules.
• Maintain staff and client reports and follow up on changes.
• Handle after-hours calls for emergencies and scheduling issues.
• Support continuous quality improvement and stay current with software changes.

Skills

Communication

Time management

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Google Workspace

Scheduling software

Job description

Benefits:

• Exceptional support team


• Fun, supportive, and safe working environment


• Rewards and recognition programs


• Comprehensive paid training


• Competitive salary


• Flexible schedule

Are you compassionate, dedicated, and dependable? Do you love to go above and beyond to help others?

At FirstLight® Home Care, we’re dedicated to hiring the kind of people we would trust with our own families. We’re currently searching for quality caregivers who are committed to making a difference in the lives of others. For these folks, caregiving is not just a job – it’s a calling.

When we find these amazing professionals, we believe in taking really good care of them because extraordinary caregivers are the heart and soul of our company. They help us live out our mission every day by providing first-class personal service to our clients so that they may enjoy warmth, independence, and relaxed comfort in the place they call home.

Job Summary:

This individual will be responsible for coordinating and maintaining schedules for FirstLight Home Care clients and staff.

Scheduler responsibilities include:

Essential job duties for this position include the following items. Other duties may be performed as assigned or required

• Understand and adhere to established FirstLight Home Care policies and procedures


• Schedule client appointments/visits according to Service Plan/Care Plans and staff availability


• Maintain proper staffing levels to ensure proper coverage for all clients


• Enter scheduling data, create and release weekly schedules for all assigned caregivers


• Maintain call-in, retention, and staff and client statistic reports


• Contact care providers and clients regarding day-to-day changes


• Discern client services required as outlined in agreements, urgent requests, and care plans


• Enter staff and client information into a database


• Maintain staff and client database (i.e. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge)


• Perform general office duties including but not limited to word processing, photocopies, files, shreds, sorting/distributing mail, providing reception coverage, telephone services, etc.


• Take calls after hours and weekends to handle emergencies, scheduling issues, and client referrals/intakes


• Work toward continuous quality improvement


• Stay current with changing technology, including software programs


• Uphold, support, and promote all company policies and procedures


• Adhere to all HIPAA regulations

The ideal candidate will have:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.

• High school diploma or general education degree (GED); or one (1) to two (2) years’ related experience and/or training; or equivalent combination of education and experience.


• Proficiency with Microsoft Suite and or Google Suite and scheduling software required


• Working knowledge of basic medical terminology required


• Possess and maintain a valid driver’s license and maintain valid auto insurance


• Ability to read and understand short instructions, correspondence, and memos


• Ability to effectively communicate through written and verbal language


• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization


• Ability to evaluate situations and make complex decisions using critical thinking and reasoning