Scheduler

The Ohio State University Physicians, Inc.; Columbus (OH); Hybrid; USD 48,511,000 - 72,752,000; Full time

Job summary

The Ohio State University Physicians, Inc. is hiring a medical scheduler to join our dynamic team. The role offers remote work flexibility for Ohio residents, with an initial three-month onsite training period to ensure you are fully equipped for success.

As part of OSUP, you will support scheduling across multiple outpatient centers, coordinate physician appointments, and deliver exceptional patient service. We value empathy, collaboration, and professional growth.

Qualifications

• Speak with patients to assess their needs and provide clarifications.
• Coordinate outpatient appointments across multiple specialties.
• Resolve complex problems by understanding large-scale processes.
• Become a subject matter expert on appointment needs and provider preferences.
• Utilize software systems to facilitate patient interactions.

Responsibilities

• Speak with patients to assess their needs and clarify questions.
• Coordinate outpatient appointments across multiple specialties including routine and urgent visits.
• Work with callers to resolve complex problems.
• Become a subject matter expert on appointment needs and provider preferences.
• Utilize software systems to facilitate patient interactions.
• Provide outstanding customer service to callers.
• Promote a culture of positivity and teamwork.

Skills

Active listening

Appointment coordination

Customer service

Problem solving

Emotional intelligence

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Overview

Looking to join our dynamic team at Ohio State University Physicians where excellence meets compassion?

We are seeking a medical scheduler to join our team. This role offers the flexibility of remote work for Ohio residents, with an initial three-month onsite training period to ensure you are fully equipped for success.

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part.As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

What will you do?

• Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications.
• Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing.
• Work with callers to resolve complex problems by gaining an understanding of large scale operational processes.
• Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences.
• Utilize software systems to facilitate patient interactions.
• Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient.
• Help promote a culture of positivity and team work across your team.

Qualifications

What are we are looking for?

• Individuals looking for a career, not just a job, who are interested in making an impact on patient care and growing in an organization.
• Self-starters who are pro-active and eager to find solutions.
• Proven ability to critically think through complex problems and adapt quickly to new procedures as the health care industry changes.
• Ability to maintain a sympathetic and calm demeanor to callers, demonstrating high emotional intelligence and an understanding of social ques.
• Motivated contributor who is comfortable working in an office atmosphere.
• High school diploma or equivalent combination of education and experience required. Prior healthcare experience preferred, but not required.

Entry level opportunities are available with a through training program.

Pay Range

USD $16.93 - USD $25.39 /Hr.