Scheduler

US Oncology Inc.; Annapolis (MD); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Maryland Oncology Hematology is seeking a frontline front office professional to handle patient calls, scheduling, and administrative tasks in a busy oncology practice.

You will manage appointment scheduling, insurance authorizations, and patient communications while ensuring confidentiality and high-quality patient service.

Qualifications

• High school diploma or equivalent.
• 0–3 years of experience in a medical office is preferred.
• Knowledge of medical terminology is a plus.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Answers all incoming calls and directs to appropriate personnel.
• Schedules new, referral, and returning patients in the system.
• Obtains and enters insurance authorizations and referrals.
• Collects co-pays, deductibles, and other out-of-pocket amounts.
• Maintains scheduling templates and coordinates with physicians’ offices.
• Arranges financial counseling for patients as needed.
• Ensures patient confidentiality and adheres to policies.

Skills

Excellent communication

Microsoft Office (Outlook, Word, Excel

Education

High school diploma or equivalent

Tools

EMR/Scheduling software

Job description

Overview

Join Our Team at Maryland Oncology Hematology!

We’re looking for passionate and talented professionals to join our team in providing exceptional cancer care. If you’re dedicated to making a difference for patients, physicians, and colleagues, we want to hear from you! With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive.

Sign-On Bonus:

We are excited to offer a $2,000 sign-on bonus for qualified candidates, payable in accordance with company policy. Bonus eligibility is contingent upon meeting all onboarding requirements and maintaining employment in good standing for a minimum of 18 months. Additional terms and conditions may apply.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages accurately and promptly.

• Schedules new patients, referrals, and returning patients in the computer system in accordance with physician and office guidelines. For new or referred patients, sets up records with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes and notifies appropriate personnel.

• Obtains and enters all insurance authorizations and correspondence relating to referrals in patient charts and/or electronic medical records (EMR).

• Collects co-pays, deductibles, and other out-of-pocket amounts at time of visit.

• Maintains primary office scheduling template containing physician meetings, satellite schedules, rounding, and call coverage.

• Arranges for patients to have financial counseling as needed.

• Demonstrates an understanding of patient confidentiality to protect the patient and practice.

• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.

• Prepares correspondence, memos, forms, and other documents as requested by supervisor.

• May schedule outpatient appointments, tests, surgeries, and hospital admissions upon request. Obtains necessary pre-certifications as required.

• May communicate with patients about scheduled procedures or tests, including preparation requirements, and gather necessary information.

• May be responsible for follow-up on pre-operative tests to ensure clearance for surgical procedures and communicate with physicians and patients if additional testing is required.

• May schedule post-operative follow-up appointments with physicians.

• Where applicable, demonstrates a basic understanding of medical terminology for tests and procedures, including coding and ability to look up codes specific to diagnosis, surgery, and scheduling.

Qualifications

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required.

• Entry-level position requiring 0–3 years of experience, preferably in a medical office setting.

• Knowledge of medical terminology and coding a plus.

• Must have excellent written and verbal communication skills.

• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods, as well as stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods.

COMPETENCIES:

• Uses Technical and Functional Experience: Possesses up-to-date knowledge of the profession and industry; learns quickly in technical/functional areas; accesses and uses expert resources when appropriate.

• Demonstrates Adaptability: Handles day-to-day work challenges confidently; adjusts to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints or adversity; demonstrates flexibility.

• Uses Sound Judgment: Makes timely, cost-effective, and sound decisions; makes decisions under conditions of uncertainty.

• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.

• Commits to Quality: Emphasizes the need to deliver quality products and services; defines standards for quality and evaluates products, processes, and services against those standards; manages quality and improves efficiencies.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and involves contact with patients and the public.