Scenic Trolley Driver & Narrated Tour Guide

City of Crystal River (FL); Florida; On-site; USD 37,000 - 48,000; Full time

Job summary

The City of Crystal River (FL) is seeking a shuttle operator with a strong focus on customer service to transport visitors along a designated route to Three Sisters Springs. You will provide narrated information, ensure safety, and maintain vehicle readiness while complying with Florida traffic regulations.

Responsibilities include pre-trip inspections, operating wheelchair lifts, and educating passengers about local sites.

Qualifications

• High School diploma or GED or equivalent.
• Five (5) years clean licensed driving experience.
• One (1) year customer service experience; substitutions allowed by training/education.
• Most possess a valid CDL Class B with passenger and air brakes endorsements.

Responsibilities

• Operate a shuttle bus along designated route and stops.
• Conduct pre-trip inspections per FDOT checklist.
• Provide narration about local history and points of interest.
• Ensure passenger safety during loading/unloading and wheelchair lift operation.
• Comply with state/local traffic laws and city policies.
• Maintain vehicle cleanliness and report defects to management.
• Complete incident reports and wheelchair lift logs as required.
• No tips accepted; perform duties as assigned by City Management.

Skills

Customer service

Safe driving

Public safety

Education

High School diploma or GED

Tools

CDL Class B with passenger and air brakes endorsements

Job description

Highly responsible customer service focused shuttle operator that acts as point of contact both on and off the trolley for visitors to Three Sisters Springs, a unit of the Crystal River National Wildlife Refuge. Driver is responsible for following a designated route and stopping at all designated stops along the route. Position will be responsible for safely transporting passengers and providing them with consistent information about the City of Crystal River, United States Fish and Wildlife Service and Three Sisters Springs.Comply with all State and local traffic laws and City policies and procedures relative to the safe operation of a passenger vehicle/bus.
Educate passengers with a spoken narrated tour about the history of Crystal River and the Three Sisters Springs property.
Perform and record a pre-trip inspection in accordance with the Florida Department of Transportation checklist.
Assume responsibility for the safety of the passengers, including loading and unloading and operation of the automatic wheelchair lift.
Instruct passengers on safety precautions and practices.
Always keep the interior and exterior of bus/van clean.
Responsible for fueling of vehicles; complying with City fueling policy.
Complete incident reports if necessary and maintain wheelchair lift log accurately and submit in a timely manner.
Notify Director of Visitor Services of any defects, repairs needed, or other problems, which would impact safe operation of the bus/van.
Complete any required in-service and training programs.
Perform other incidental tasks consistent with the goals and objectives of this position as assigned by City Management.
Drivers are not permitted to accept tips. Accepting tips may be grounds for reprimand.
Performs other duties as required.


High School diploma or GED equivalent
Five (5) years clean licensed driving experience
One (1) year customer service experience. A comparable amount of training, education or experience can be substituted for the minimum qualifications.Most possess a valid CDL Class B with passenger and air brakes endorsements.
Valid Florida Driver License.