Scaled Customer Success Manager

Revenue Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A technology company is looking for a Scaled Customer Success Manager to design and deliver scalable customer success programs, leveraging AI for effective customer engagement. Candidates should have 2+ years in Customer Success or Sales and strong Salesforce expertise. The role requires a blend of proactive and strategic engagement for customer retention and growth.

Qualifications

• 2+ years in Customer Success, Sales, account management, or consulting.
• Strong Salesforce expertise with 3+ years in the ecosystem.
• Experience balancing proactive programs with strategic engagement.

Responsibilities

• Design scalable customer success programs for a large portfolio.
• Leverage AI and automation to engage customers effectively.
• Analyze product usage to identify risks and trigger interventions.

Skills

Customer Success experience

Salesforce expertise

Analytical mindset

Technical proficiency

Job description

A company is looking for a Scaled Customer Success Manager.

Key Responsibilities

• Design and deliver scalable customer success programs for a large portfolio of accounts
• Leverage AI and automation to engage customers effectively throughout their journey
• Analyze product usage and customer health to identify risks and trigger timely interventions

Required Qualifications

• 2+ years in Customer Success, consultative Sales, account management, or strategic consulting (SaaS preferred)
• Strong Salesforce expertise with 3+ years in the ecosystem
• Demonstrated success in driving adoption, retention, and growth across customer portfolios
• Experience balancing proactive one-to-many programs with strategic one-on-one engagement
• Technical and analytical mindset, comfortable with workflows and data-driven prioritization