Scaled Channel Operations Manager, Sprinklr focus

Russell Tobin; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading recruitment organization is seeking a Scaled Channel Operations Manager focusing on Sprinklr to enhance operational efficiency. The role involves configuring Sprinklr, collaborating with cross-functional teams, and improving social media operations. Ideal candidates will have strong project management experience and excellent analytical skills.

Benefits

Comprehensive healthcare coverage

401(k) retirement savings

Employee discounts with preferred vendors

Qualifications

• 4-5+ years of experience in Project Management and Sprinklr Configuration.
• Proven experience with designing and implementing complex Sprinklr configurations.
• Ability to collaborate across teams and improve operational processes.

Responsibilities

• Configure and maintain Sprinklr for issue resolution and business program enhancements.
• Collaborate to implement machine learning models and enhance vendor performance.
• Identify opportunities for continuous improvement in social media operations.

Skills

Analytical skills

Communication skills

Proactive Problem-solving

Job description

Scaled Channel Operations Manager, Sprinklr focus

Scaled Channel Operations Manager, Sprinklr focus

2 days ago Be among the first 25 applicants

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80.10/hr - $106.35/hr

JD-#E2EProf
#RTA

Russell Tobin and Associates is seeking a Scaled Channel Operations Manager with Sprinklr experience for our global technology client working in the New York, NY area.

Job Title: Scaled Channel Operations Manager, Sprinklr focus
Pay: $90.00/hr. to $105.00/hr. (Based on experience)
Schedule: Monday-Friday, Days
Location: New York, NY 10011(Hybrid)
Contract Duration: 10 months, possible extension

Responsibilities:

• Configure and maintain Sprinklr to support both reactive issue resolution and proactive business program enhancements.
• Design, launch, and optimize Sprinklr workflows and features to improve operational efficiency and governance.
• Collaborate with BizTech to implement machine learning models and automated case workflows within Sprinklr.
• Work with the Global Vendor Operations (GVO) team to enhance vendor performance and integration through Sprinklr configuration.
• Partner with Performance Leads and ADS teams to build and refine custom metrics, dashboards, and reporting tools.
• Enable full-time employees (FTEs) by developing and maintaining knowledge resources, training programs, and DiRT documentation.
• Serve as a key liaison to Social Media Communications Managers and Product Leads, supporting their external messaging and internal reporting needs.
• Identify opportunities for continuous improvement in social media operations using Sprinklr capabilities.
• Act as the primary point of contact for the Sprinklr vendor relationship, including coordination with their Managed Services consultant for issue resolution and system updates.
• Ensure adherence to system governance standards and drive alignment across cross-functional teams using Sprinklr.

JD-#E2EProf
#RTA

Russell Tobin and Associates is seeking a Scaled Channel Operations Manager with Sprinklr experience for our global technology client working in the New York, NY area.

Job Title: Scaled Channel Operations Manager, Sprinklr focus
Pay: $90.00/hr. to $105.00/hr. (Based on experience)
Schedule: Monday-Friday, Days
Location: New York, NY 10011(Hybrid)
Contract Duration: 10 months, possible extension

Responsibilities:

• Configure and maintain Sprinklr to support both reactive issue resolution and proactive business program enhancements.
• Design, launch, and optimize Sprinklr workflows and features to improve operational efficiency and governance.
• Collaborate with BizTech to implement machine learning models and automated case workflows within Sprinklr.
• Work with the Global Vendor Operations (GVO) team to enhance vendor performance and integration through Sprinklr configuration.
• Partner with Performance Leads and ADS teams to build and refine custom metrics, dashboards, and reporting tools.
• Enable full-time employees (FTEs) by developing and maintaining knowledge resources, training programs, and DiRT documentation.
• Serve as a key liaison to Social Media Communications Managers and Product Leads, supporting their external messaging and internal reporting needs.
• Identify opportunities for continuous improvement in social media operations using Sprinklr capabilities.
• Act as the primary point of contact for the Sprinklr vendor relationship, including coordination with their Managed Services consultant for issue resolution and system updates.
• Ensure adherence to system governance standards and drive alignment across cross-functional teams using Sprinklr.

Minimum Qualifications:

• Proven experience with designing, testing and implementing complex Sprinklr configurations and tooling optimizations
• Prior experience as a system admin in Sprinklr, specifically within Sprinklr's Care Product
• 4-5+ years of experience in Project Management, Sprinklr Configuration and Sprinklr System Admin
• Ability to design, launch, standardize, and optimize operational processes, with a focus on efficiency and scalability (e.g. tool development, automation, major changes to vendor operational)
• Strong analytical skills to track operational trends, identify improvement opportunities, and implement changes that have a major operational impact.
• Excellent communication and collaboration skills to effectively interact with stakeholders at all levels, including internal, cross functional teams (e.g. BizTech, GVO, CXO, CSO), vendor teams, and leadership
• Proactive Problem-solving abilities to identify and resolve issues, escalating when necessary, and streamlining processes to eliminate recurring problems, misalignments and inefficiencies.
• Ability to work independently and with minimal guidance to achieve program goals and contribute to team success.
• Deep understanding of Social & Community Operations and its workstreams, including related areas within the organization and in the larger business environment.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.


Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Human Resources Services

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