Scaled Account Manager

DoiT; United States; Remote; USD 90,000 - 160,000; Full time

Benefits offered by this job

Unlimited Vacation

Flexible Working Options

Health Insurance

Employee Stock Option Plan

Professional Development Stipend

Job summary

DoiT, a global cloud software company, is seeking a Scaled Account Manager for AMER. This remote role is open to candidates located in North America, focusing on retaining and growing an existing customer base while expanding cloud footprints across SMB and mid-market accounts.

You will partner with Customer Success, Forward Deployed Engineers, and cloud-provider teams to align DoiT’s products with customer priorities, manage commercial relationships, and drive durable growth through both

Qualifications

• 2+ years in an Account Management, Customer Success, or Customer Engineering role.
• 3+ years in a technology company.
• Strong technical skills to engage with engineering teams.
• Operational/administrative excellence with attention to detail.
• Desire to grow within the organization and broaden skills.
• Great sense of humor and enjoys fun at work.

Responsibilities

• Own a scaled SMB/mid-market portfolio using Salesforce to track context, priorities, risks, and renewals.
• Prioritize engagement across the portfolio using data and multi-threaded relationships.
• Drive retention and renewal by identifying risks and coordinating pricing, contracts, and approvals.
• Identify and manage expansion across workloads, migrations, and cost optimization.
• Collaborate with Sales, CSMs, FDEs, and cloud-provider teams on account plans and execution.
• Lead portfolio cadences including FinOps reviews, product demos, and security/AI discussions.
• Escalate issues to the right owner and keep customers informed.
• Use CRM and AI tools to improve coverage and repeatable rhythms.

Skills

Account management

Customer success

Technical collaboration

Analytical/detail-oriented

Growth mindset

Humor

Job description

Our Scaled Account Manager will be an integral part of DoiT’s Account Management organization in AMER. This role is remote and open to candidates located in North America.

Who We Are

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

DoiT’s Account Management team is responsible for retaining and growing our existing customer base by building trusted relationships, identifying high-value opportunities for deeper engagement, and serving as a strategic point of contact for cloud-provider teams supporting customer growth. The team’s goal is to protect 100% of existing business while identifying customers with the strongest potential for expansion, advocacy, and long-term partnership.

As a Scaled Account Manager, you will own the commercial relationship and customer strategy across a large portfolio of primarily SMB and mid-market accounts. You will use an efficient, repeatable coverage model to identify and prioritize customers who are scaling quickly, developing larger cloud and technology footprints, or showing a need for deeper technical engagement. You will focus your time where DoiT can create the greatest impact—whether that means expanding the current relationship, integrating additional cloud or technology environments not yet managed through DoiT, or introducing standalone DoiT products that address clear customer needs.

You will act as the business lead for your portfolio, combining account insight, commercial judgment, and customer discovery to uncover qualified growth opportunities. You will partner closely with Customer Success Managers, Forward Deployed Engineers, DoiT specialists, and cloud-provider teams to understand customers’ evolving environments, align DoiT’s expertise and products to their priorities, and help them make better decisions about their cloud strategy.

Success means protecting the existing business, identifying high-growth customers early, increasing adoption of DoiT’s products and expertise, expanding DoiT’s role across customers’ broader technology footprints, and creating durable commercial growth through both integrated services and standalone product placement.

Responsibilities

• Own a scaled portfolio primarily in the SMB and mid-market segments, using Salesforce to maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps.
• Use data to prioritize engagement across the portfolio, focusing on high-potential and at‑risk accounts; build multi‑threaded relationships and understand each customer’s business priorities, cloud footprint, FinOps maturity, and desired outcomes.
• Drive retention and renewal outcomes by identifying risk early, coordinating mitigation plans, and leading commercial conversations with internal partners on pricing, commitments, contracts, and approvals.
• Identify, qualify, and manage expansion pipeline across new workloads, migrations, cost optimization, managed commitments, DoiT products, and services; maintain accurate opportunity stages and forecasts.
• Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud‑provider teams on account plans, funding, deal registration, and execution, delegating delivery work while owning the commercial relationship.
• Run portfolio‑appropriate customer cadences, including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews.
• Coordinate escalations to the right DoiT owner, keeping customers informed and driving accountability through resolution.
• Use customer data, dashboards, CRM workflows, and appropriate AI or automation tools to improve coverage and create repeatable operating rhythms.
• Capture and share actionable customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales.
• Maintain account reviews and plans for priority and high‑potential customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans.

Qualifications

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
• 3+ years of experience in a technology company
• Strong technical skills that enable you to engage productively with technical teams and the ability to build influential relationships
• Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae
• A desire to grow within the organization and continuously broaden your skill sets
• A great sense of humor and enjoys having fun at work

Bonus Points

• Experience with AWS, GCP, or other major public clouds
• Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, data platforms, or related cloud technologies.
• Cloud Certifications (AWS cloud practitioner or Google Cloud Digital Leader certifications)

Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

We thought so too, but we’re here and happy we hit that ‘apply’ button.

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Employee Stock Option Plan
• Professional Development Stipend

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

At DoiT International, our unwavering dedication to cultivating a diverse and inclusive workplace remains paramount. In line with this commitment, we are presently engaged in the collection of gender data to assess and fortify our diversity and inclusion programs.

It is imperative to emphasize that the information collected is meticulously segregated from your employment records and holds no bearing on any employment‑related determinations. We wish to underscore that your privacy is rigorously safeguarded as DoiT International processes gender data in an aggregate and de‑identified manner. Be assured that under no circumstances will this information be divulged or disseminated externally in a manner that compromises anonymity.

While the provision of this information is entirely voluntary, we extend an invitation for you to consider self‑identifying. Such voluntary contributions substantiate and fortify DoiT's steadfast commitment to fostering diversity and inclusion within our organizational fabric.