Scale House Clerk

Bunge; Council Bluffs (IA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health Benefits

401(k) Retirement Plan

Tuition Reimbursement

Paid parental leave

Job summary

Bunge is seeking a Scale Clerk in Council Bluffs, Iowa. The role focuses on customer service interactions related to scale truck traffic, requiring attention to detail and strong computer skills. Responsibilities include accurately weighing trucks, ensuring correct documentation, and handling customer payments.

This position offers benefits such as health insurance, a 401(k) retirement plan, and generous PTO based on experience.

Qualifications

• High School Diploma or GED required.
• Strong computer skills are required.
• Prior customer service experience is required.
• Versatility, flexibility, and analytical problem-solving skills are required.
• 1-2 years of experience working with grain/commodities scale or weighmaster experience is preferred.

Responsibilities

• Responsible for in-person customer service interactions related to inbound/outbound scale truck traffic.
• Maintain professional communication and rapport with truck drivers and customers.
• Accurately weigh all inbound and outbound trucks utilizing certified scales.
• Ensure payments for all COD contracts are received before loading.

Skills

Customer service

Attention to detail

Analytical problem-solving

Computer skills

Education

High School Diploma or GED

Tools

SAP

OneWeigh

Job description

City: Council Bluffs / State: Iowa (US-IA) / Country: United States (US) / Requisition Number: 44000

Day in the Life

A Scale Clerk is responsible for in-person customer service interactions related to inbound/outbound scale truck traffic. This position is responsible for providing professional and excellent customer service. Responsible for safely and accurately executing detailed system transactions including but not limited to recording accurate truck weights for legal sale/purchase contracts for bulk commodity products (soybeans, soybean meal, soybean hull pellets and vegetable oil) and collecting payments for COD contracts before the product is loaded. Responsible for analyzing and resolving customer and contract load inaccuracies before the customer is permitted to exit the scale area.

Work Schedule

Shift work is required, as the scale house is operated first and second shift and is open on Saturdays, Holidays, and 7 days a week during Harvest. Hours and days are subject to change. Overtime is required during peak seasons including but not limited to harvest.

What You'll Be Doing

• Adhere to safe work practices and actively participate in all safety programs.
• Consistently provide professional and excellent customer service.
• Maintain professional communication and rapport with truck drivers and customers. This is vital for maintaining Bunge's reputation within the community.
• Responsible for accurately weighing all inbound and outbound trucks utilizing certified scales and the supporting systems/software (OneWeigh).
• Records accurate weight and ensures that the weight is attributed to the correct customer profile and correct legal sale/purchase contract load number in adherence with company procedures including but not limited to internal controls/SOX.
• Verifies inbound soybean receipts are applied to the correct customer and correct contract by verifying data provided by truck driver utilizing Agris and SAP software.
• Responsible for ensuring that all trucks that are picking up bulk products possess an accurate load number and accurate destination prior to drivers being admitted to facility for soybean meal, hull, refined oil and feedstock loading.
• Responsible for interfacing commercial and plant operations to ensure the safe and efficient flow of truck traffic in staging area and throughout the facility occurs. Optimal flow ensures customer satisfaction and ensures best in class safe operations.
• Provide facility orientation to new drivers and address unsafe activities with truckers in a professional and courteous manner.
• Required to manually weigh and print tickets for inbound commodity deliveries.
• Ensure that all payments are received for all COD contracts prior to truck loading and leaving premises.
• Responsible for ensuring prior content certification of empty truck trailers is obtained in advance of Bunge products being loaded in trailer in compliance with food safety program.
• Responsible for identifying overloaded/overweight trucks to ensure product offload occurs before final weight is recorded and the truck is permitted to leave the facility in accordance with DOT requirements.
• Responsible for scale systems and for troubleshooting related to ticket routing throughout and facility processes (scale to probe to scale; scale to loadout to scale, etc.)
• Responsible for doing scale to scale checks daily with loadout areas.
• Maintains daily housekeeping for scale house and scale.

Skill / Experience Requirements

• High School Diploma or GED required.
• Strong computer skills are required.
• Prior customer service experience is required.
• Versatility, flexibility, and analytical problem‑solving skills are required.
• Prior work experience in a role that required attention to detail and accurate electronic system transactions is required.
• 1‑2 years of experience working with grain/commodities scale or weighmaster experience is preferred.
• Experience to agribusiness activities and transactions is preferred including experience utilizing business enterprise/warehouse commodity or ERP system such as SAP‑GTM is preferred.

Benefits

• Health Benefits - Offering choices so you can enroll in medical, dental and vision plans that meet your individual needs.
• 401(k) Retirement Plan - Investing in your future with an automatic 5% company contribution and matching up to 4% of your contributions.
• Family Support - Supporting new and growing families by providing 6 weeks of 100% paid parental leave and fertility coverage.
• Tuition Reimbursement - After one year of service, eligible for tuition expenses reimbursement of up to $5,000 per year.
• Time Off - Providing generous PTO based on professional work experience:
  • 0 - 9 years: 25 days
  • 10 - 19 years: 30 days
  • 20+ years: 35 days