Scale Attendant & Office Clerk (Cash & Records)

Amwaste of Georgia LLC; Acworth (GA); On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

Amwaste of Georgia LLC is seeking a Scale Attendant / Office Clerk at the Acworth Transfer Station in Acworth, GA. The role provides general recordkeeping, customer service, and administrative support in the Scale House.

Daily duties include directing trucks, weighing loads, calculating and collecting fees, handling cash, and maintaining records. Strong communication and data-entry skills are required to deliver courteous service to customers and coordinate with multiple departments.

Qualifications

• High School Diploma or GED preferred.
• Two years related experience and/or training in a scale house or office or public contact work.

Responsibilities

• Directs trucks to scale and records full and empty weights.
• Calculates fees due according to net load weight and collects fees or records charge.
• Compiles record of garbage weights by category (such as recycle).
• Balances the cash drawer and checks for incorrect ticket entry daily.
• Answers the telephone or greets the customer.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Assists Site Manager in completing any jobs that he may require

Skills

Customer service

Data entry

Recordkeeping

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Cash handling

Job description

Amwaste of Georgia LLC is seeking a Scale Attendant / Office Clerk at the Acworth Transfer Station in Acworth, GA. The role provides general recordkeeping, customer service, and administrative support in the Scale House.

Daily duties include directing trucks, weighing loads, calculating and collecting fees, handling cash, and maintaining records. Strong communication and data-entry skills are required to deliver courteous service to customers and coordinate with multiple departments.