SCA Customer Service Representative

UnitedHealth Group; La Crosse (WI); Remote; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Paid training (8 weeks)

Job summary

UnitedHealth Group is seeking a SCA Customer Service Representative (1063729). This full-time remote role offers the flexibility to telecommute from anywhere in the U.S., with a $1,500 sign-on bonus for external candidates.

You’ll complete an 8-week virtual training from home, then support scheduling for medical and dental services, respond to inquiries, and assist callers while ensuring quality service. Shifts include early mornings and Saturdays as required.

Qualifications

• High School Diploma or GED or equivalent work experience.
• Must be 18+ years old.
• 1+ years of call center experience.
• 1+ years of customer service experience.
• Ability to attend 100% of training for 8 weeks.
• Ability to work full-time (40 hours / week), Monday- Friday and rotating Saturdays.

Responsibilities

• Schedule medical and dental services per contract guidelines.
• Respond to inquiries and resolve scheduling issues promptly.
• Handle Health Assessment processing and resource inquiries.
• Monitor service levels and queue status to meet requirements.

Skills

Call center

Customer service

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - SCA Customer Service Representative (1063729)

Job Number:

1063729

$ 1,500 Sign-On Bonus for External Candidates

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Explore opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We’re dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together.

This position is full-time (40 hours / week), Monday- Friday and rotating Saturdays. Employees are required to have flexibility to work any 8-hour shift during the hours of 6:00 am - 12:00 am CST, Monday - Friday and rotating shift of Saturday 7:00 am - 5:00 pm CST.It may be necessary, given the business need, to work occasional overtime and weekends.

We offer 8 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm CST, Monday - Friday. Training will be conducted virtually from your home.

Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

Primary Responsibilities

• Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture
• Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries
• Identify potential behavioral health situations and follow contract specific protocol to assist callers
• Maintain constant awareness of service level and queue status in order to meet contractual requirements

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of call center experience
• 1+ years of customer service experience
• Ability to attend 100% of training for 8 weeks, 8:00 am - 4:30 pm CST
• Ability to work full-time (40 hours / week), Monday- Friday and rotating Saturdays. Employees are required to have flexibility to work any 8-hour shift during the hours of 6:00 am - 12:00 am CST, Monday - Friday and rotating shift of Saturday 7:00 am - 5:00 pm CST.It may be necessary, given the business need, to work occasional overtime and weekends.

Preferred Qualifications

• Experience with Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Microsoft Word (creating and editing word documents) and Microsoft Outlook (email and calendar)
• Experience working in the Healthcare Industry
• Experience working with Medicaid OR Medicare
• Military experience

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)

*All employees working remote will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.