SBU System Support Analyst II

Liberty Mutual Insurance; Plano (TX); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Liberty Mutual Insurance is hiring a System Support Analyst to optimize business operations and data flows. You will evaluate requirements, model data and system needs, and contribute to re-engineering efforts to improve results.

You will coordinate form-related upgrades, testing, and rollout activities, and work closely with engineering to ensure robust forms-generation pipelines. Remote-friendly with in-office days expected within 50 miles of a hub.

Qualifications

• General knowledge of business operations, objectives and information flow.
• General knowledge of IT concepts, strategies and methodologies.
• General knowledge of diverse technologies and current architectures.
• General understanding of re-engineering issues and challenges.
• Skills in object, data and/or process modeling; financial analysis and planning; business process design.
• Negotiation skills; oral and written communication skills.
• We value candidates with experience in AI tools and techniques, such as prompt engineering, output validation, and AI fundamentals.

Responsibilities

• Pre-Bind Forms Modernization & UI Integration: support quote-and-bind platforms by defining and testing print logic, screens, and dynamic templates for summaries and forms.
• State Rollout & Compliance Implementation: translate state mandates and product rollouts into form triggers and rules.
• Output Publishing & STAT Data Investigation: research and resolve discrepancies in downstream regulatory data feeds and map publishing data.
• Forms Generation & Distribution Pipelines: collaborate with engineering on forms services to ensure accurate versioning and distribution.
• Payload Analysis, Defect Triage & Test Data Enablement: perform root-cause investigations of production print errors and prepare verified test policies.

Skills

Business operations

IT concepts

Process modeling

Problem analysis

Communication skills

Negotiation skills

AI basics

Education

Bachelor's degree

Job description

Description

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. Liberty Mutual Insurance is actively searching for an experienced System Support Analyst. In this role you will use business and technical knowledge to participate in the re-engineering of business operations to improve business results. Evaluate business requirements and models data and/or system requirements. Analyze and document business problems of moderate complexity. Develops test plans and tests and approves new system behaviors. Coordinates upgrades and rollouts of moderate scope.

Key Responsibilities & Core Work In This Space

• Pre-Bind Forms Modernization & UI Integration: Support quote-and-bind platforms across current rating programs by defining and testing print logic, screen displays, and dynamic templates for Quote Summaries, Applications, Package Selection forms, and Endorsement Coverage Confirmations (ECC).

State Rollout & Compliance Implementation

• Translate state regulatory mandates and product feature rollouts into precise form triggers, suppression rules, and variable tag requirements.

Output Publishing & STAT Data Investigation

• Research and resolve discrepancies in downstream statistical and regulatory data feeds, analyzing underlying payload logic and maintaining publishing mapping documentation.

Forms Generation & Distribution Pipelines

• Partner with engineering squads on vehicle and property forms generation services (forms-api, Forms-Batch, Vehicle-Orchestrator), ensuring accurate form edition versioning, binder generation, and proposal distribution without downstream delivery exceptions.

Payload Analysis, Defect Triage & Test Data Enablement

• Conduct root-cause investigations on production print errors (e.g., XML payload mismatches, regex validation failures) by querying policy data, creating non-prod test scenarios, and providing verified test policies for developer and QA validation.

This is a remote position for candidates who reside within 50 miles of a hub office, will be required to go in office 2 days per week. Please note this policy is subject to change.

Qualifications

• Bachelor`s degree in business or technical discipline or equivalent experience.
• Minimum of 3 years related experience.
• General knowledge of business operations, objectives and strategies as well as business process and information flow.
• General knowledge of IT concepts, strategies and methodologies.
• General knowledge of diverse technologies and new and current architectures.
• General understanding of re-engineering issues and challenges.
• Skills in object, data and/or process modeling; financial analysis and planning; business process design.
• Negotiation skills; oral and written communication skills.
• We value candidates with experience in AI tools and techniques, such as prompt engineering, output validation, and AI fundamentals. However, this is not a requirement- we welcome candidates eager to develop these skills

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco