SBA Servicing & Liquidation Specialist

Washington Trust Bank; Spokane (WA); On-site; USD 78,000 - 117,000; Full time

Job summary

Washington Trust Bank is seeking an SBA Servicing & Liquidation Specialist to oversee post-closing servicing, monitoring, workout support, and liquidation coordination for the SBA loan portfolio. The role serves as the SBA SME, collaborating with Relationship Managers, Credit Administration, Loan Operations, Special Assets, and Legal to preserve guaranties and minimize risk.

The position ensures all servicing and liquidation activities meet SBA SOP requirements and bank policies while delivering

Qualifications

• Advanced understanding of SBA 7(a) lending programs.
• Strong knowledge of SBA servicing and liquidation requirements.
• Ability to interpret SBA SOPs and regulatory guidance.
• Understanding of commercial credit analysis and problem loan management.
• Strong analytical and investigative skills.
• Excellent written, verbal, and interpersonal communication abilities.
• Proficiency in Microsoft Word, Excel, Outlook, and loan servicing systems.
• Bachelor's degree in Business, Finance, Accounting, Banking, or related field, or equivalent experience.
• Minimum 5 years of commercial lending, SBA lending, loan servicing, credit administration, special assets, or related banking experience.
• Minimum 5 years of direct SBA experience.

Responsibilities

• Review and process SBA servicing actions per SBA SOPs, servicing matrix, and bank policy.
• Evaluate and document servicing requests: deferments, modifications, extensions, substitutions, changes in ownership, etc.
• Maintain servicing documentation and SBA approval requirements.
• Provide guidance to lenders and portfolio managers on SBA servicing regulations.
• Coordinate SBA notifications and approvals through E-Tran and servicing centers.
• Monitor annual reviews, covenants, insurance, UCC, and other servicing obligations.
• Identify loans with deterioration or default; assist in portfolio reviews and watch-list monitoring.
• Develop action plans with Relationship Managers and Special Assets to address risk.
• Track borrower performance and trends; maintain servicing ticklers and reports.
• Coordinate liquidation activities; prepare and submit Purchase Packages, Plans, and Reports.
• Ensure SBA timelines and reporting obligations are met.
• Monitor liquidation expenses and recovery efforts; work with third parties.

Skills

SBA 7(a) knowledge

SBA servicing & liquidation

Interpret SBA SOPs

Commercial credit analysis

Analytical skills

Communication skills

Time management

Problem solving

Education

Bachelor's degree in Business/Finance/Accounting/Banking

Tools

MS Word

MS Excel

Outlook

Loan servicing systems

Job description

Essential Functions

The SBA Servicing & Liquidation Specialist is responsible for overseeing the post-closing servicing, monitoring, workout support, liquidation coordination, and SBA compliance management of Washington Trust Bank's SBA loan portfolio. This role serves as the subject matter expert for SBA servicing requirements and works closely with Relationship Managers, Credit Administration, Loan Operations, Special Assets, and Legal to preserve SBA guaranties while minimizing portfolio risk.

The Specialist ensures all servicing and liquidation activities are conducted in accordance with SBA SOP requirements, Bank policies, and regulatory expectations while delivering exceptional internal and external customer service.

Essential Functions

SBA Portfolio Servicing:

• Review and process SBA servicing actions in accordance with current SBA SOPs, SBA Servicing & Liquidation Matrix requirements, and bank policy.
• Evaluate and document servicing requests including:
  • Payment deferments
  • Loan modifications
  • Maturity extensions
  • Assumptions
  • Collateral substitutions
  • Releases of collateral
  • Subordinations
  • Changes in ownership
  • Borrower/Guarantor changes
• Maintain proper servicing documentation and SBA approval requirements.
• Provide guidance to lenders and portfolio managers regarding SBA servicing regulations aligning them with bank requirements.
• Coordinate required SBA notifications and approvals through E-Tran and SBA servicing centers.
• Monitor annual review requirements, covenant compliance, insurance coverage, UCC continuations, and other servicing obligations.

Portfolio Monitoring & Risk Management

• Identify loans exhibiting signs of deterioration, delinquency, or default.
• Assist with portfolio reviews and watch-list monitoring.
• Develop action plans with Relationship Managers and Special Assets personnel to address emerging credit risk.
• Track borrower performance and identify trends that may impact portfolio quality.
• Maintain servicing ticklers and exception reporting systems.

SBA Liquidation & Workout Administration

• Coordinate SBA liquidation activities for problem loans.
• Assist in developing workout, liquidation, and recovery strategies.
• Prepare and submit:
  • Universal Purchase Packages
  • Litigation Plans
  • Liquidation Plans
  • Charge-Off Packages
  • Wrap-Up Reports
  • Offer in Compromise documentation
• Ensure all SBA timelines and reporting requirements are met.
• Monitor liquidation expenses and recovery efforts.
• Work with Special Assets, legal counsel, appraisers, auctioneers, and other third parties throughout the liquidation process.
• Assist in preserving SBA guaranties by ensuring compliance with servicing and liquidation requirements.

SBA Compliance & Quality Control

• Maintain detailed knowledge of SBA SOP 50 10, SOP 50 57, procedural notices, and servicing guidance.
• Perform quality control reviews of servicing and liquidation files.
• Identify compliance deficiencies and recommend corrective actions.
• Assist management with SBA audits, examinations, and lender reviews.
• Participate in policy and procedure updates.
• Recommend process improvements to strengthen efficiency and compliance.

Reporting & Administration

• Prepare servicing, delinquency, liquidation, and recovery reports.
• Assist with SBA 1502 reporting and portfolio data management.
• Maintain accurate loan records and document imaging.
• Support departmental goals, projects, and strategic initiatives.
• Participate in SBA training and continuing education.

Qualifications

Required:

• Advanced understanding of SBA 7(a) lending programs.
• Strong knowledge of SBA servicing and liquidation requirements.
• Ability to interpret SBA SOPs and regulatory guidance.
• Understanding of commercial credit analysis and problem loan management.
• Strong analytical and investigative skills.
• Excellent written, verbal, and interpersonal communication abilities.
• Exceptional organizational and time-management skills.
• Ability to manage multiple priorities independently.
• Strong problem-solving and decision-making capabilities.
• Proficiency in Microsoft Word, Excel, Outlook, and loan servicing systems.
• Bachelor's degree in Business, Finance, Accounting, Banking, or related field, or equivalent experience.
• Minimum 5 years of commercial lending, SBA lending, loan servicing, credit administration, special assets, or related banking experience.
• Minimum 5 years of direct SBA experience.

Preferred

• SBA servicing and liquidation experience.
• Experience preparing SBA purchase and charge-off packages.
• Experience working with SBA E-Tran systems.
• Knowledge of SBA guaranty repair and denial risk.
• Experience supporting SBA lender reviews or audits.

Compensation

Spokane: $77,798.43 - $116,697

The compensation range represents the low and high end of the base compensation range for this position based in Spokane, WA. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

What Our Culture Can Offer You

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outline by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.