SBA Operations Manager

Fortis Private Bank; Midvale (UT); On-site; USD 120,000 - 140,000; Full time

Job summary

Fortis Bank Utah, Midvale, UT, is seeking an experienced SBA Operations Manager to lead the SBA loan servicing, 1502 reporting, and regulatory update initiatives. The role requires deep SBA knowledge and a focus on accuracy, compliance, and audits.

The successful candidate will manage the servicing of SBA loan portfolios, oversee borrower requests, ensure timely payments, and drive procedures that support audits and regulatory reviews. A strong leadership presence is essential.

Qualifications

• Bachelor's degree in business, finance, accounting, or related field.
• 7+ years of commercial lending or banking operations experience, including 5+ years SBA 7(a)/504 lending.
• 3+ years of demonstrated people-management experience with training and development responsibilities.
• Working knowledge of SBA eligibility, loan documentation, 1502 reporting, portfolio management, collections, liquidation, and SBA SOPs.
• Ability to establish procedures, lead operational change, prepare for audits, and resolve complex documentation or compliance issues.
• Strong organizational, time-management, problem-solving, and communication skills.

Responsibilities

• Manage SBA loan portfolio servicing to ensure compliance with SBA SOPs and lender policies.
• Oversee borrower requests, modifications, deferments, and servicing actions including collateral changes.
• Ensure timely loan payments, escrow management, and other servicing tasks.
• Oversee SBA loan liquidation and collection efforts in compliance with SBA guidelines.
• Collaborate with legal and recovery teams to develop liquidation strategies.
• Coordinate with Credit Administration to monitor past-due accounts and coordinate charge-offs.

Skills

SBA lending

People management

Regulatory compliance

Loan servicing

Communication

Education

Bachelor's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SBA Operations Manager

Fortis Bank Utah, Midvale, UT, US

2 days ago Requisition ID: 1151

Salary Range: $120,000.00 To $140,000.00 Annually

Summary

The Fortis Bank SBA Operations Manager is responsible for managing and developing key operational processes and procedures for the SBA lending team. Specifically, this individual will focus on SBA loan servicing, portfolio compliance, and SBA 1502 reporting to reconcile loan data discrepancies, and implement regulatory updates. Their additional responsibilities will include conduct loan file reviews, overseeing the documentation flow for SBA submission, maintaining compliance documentation, and ensuring proper record-keeping for audits and regulatory reviews.

Responsibilities

• Manage the servicing of SBA loan portfolios, ensuring compliance with SBA SOPs and lender policies.
• Oversee borrower requests, modifications, and servicing actions, including deferments, assumptions, and collateral changes.
• Ensure timely and accurate loan payments, escrow management, and other servicing tasks.
• Oversee SBA loan liquidation and collection efforts in compliance with SBA guidelines.
• Work with legal and recovery teams to develop and execute liquidation strategies.
• Work with Credit Administration to monitor past-due accounts, initiate collection activities, and coordinate charge-offs when necessary.

1502 Reporting & Compliance:

• Manage the SBA 1502 reporting process, ensuring timely and accurate reporting of loan data to the SBA.
• Reconcile discrepancies in loan reporting and payment processing.
• Stay updated on SBA regulatory changes and implement necessary operational adjustments.

Loan File Review & Documentation Management:

• Review SBA loan files for completeness and compliance before submission to SBA.
• Ensure proper documentation flow from clients, including financial statements, business records, and compliance documents.
• Maintain accurate and organized loan files for audits and reviews.

Minimum Qualifications

• Bachelor's degree in business, finance, accounting, or a related field, or an equivalent combination of education and directly relevant experience.
• At least 7 years of commercial lending or banking operations experience, including a minimum of 5 years of direct SBA 7(a) and/or 504 lending experience.
• At least 3 years of demonstrated people-management experience, including responsibility for training, workflow management, performance feedback, and employee development.
• Working knowledge of SBA eligibility, loan documentation, closing, servicing, 1502 reporting, portfolio management, collections, liquidation, guaranty preservation, and applicable SBA Standard Operating Procedures.
• Demonstrated ability to establish procedures and controls, lead operational change, prepare for audits or loan reviews, and resolve complex documentation or compliance issues.
• Strong organizational time management skills, problem solving skills, and the ability to quickly grasp concepts and processes with limited guidance from management.
• Strong written and verbal communication skills.
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Strong written and verbal communication skills
• A positive and collaborative approach with both peers and management
• Versatility, flexibility, and a willingness to work on consistently changing priorities with enthusiasm

ADDITIONAL INFORMATION

Reporting Structure: This role will report directly to the Managing Director of SBA Banking.

Office Requirements: This role is required to be in the Midvale, UT office at least 4 days each week.

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About Fortis Bank

Fortis Bancorp is the $1.3 billion bank holding company for Fortis Bank. Fortis Bank is a full-service bank that provides loans, deposits, and cash management services to businesses and their principals, with branch locations in Colorado and Utah. More information about Fortis Bank is available atwww.fortisbankus.com .

At Fortis Bank, we pride ourselves in being a partner to our clients by offering comprehensive banking solutions while building trusted, long-term relationships.

Every role at Fortis is connected to our company strategy and can drive high impact. Each of our hand-selected and talented team members work closely together to contribute to the heart of our company culture that combines banking expertise and personalized service to create an unparalleled client experience.

We recognize, reward, and develop those individuals who make an outsized impact to our client experience and are committed to driving our business forward.

Join a team where your expertise and passion can make a meaningful impact.