SBA Loan Processor

American Bank; Mandeville (LA); Remote; USD 55,000 - 75,000; Full time

Job summary

American Bank is seeking a remote SBA Loan Processor to coordinate and manage SBA/USDA loan applications from intake to closing, ensuring compliance with SBA guidelines and internal policies.

You will work closely with loan officers, underwriters, and title companies, verify documents, order appraisals, maintain data in SPARK software, and provide exceptional customer service to borrowers throughout the loan process.

Qualifications

• 2+ years experience in SBA loan processing.
• Knowledge of SBA/USDA loans and lending practices.
• Understanding of lending requirements.
• Experience with SPARK loan software preferred.
• Ability to read and interpret financial statements and legal documents.
• Detail oriented with strong analytical and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Maintain knowledge of SBA SOPs and act as primary contact for borrowers and loan officers.
• Receive, review, and verify SBA loan applications for completeness.
• Coordinate with borrowers to obtain missing information and address inquiries.
• Verify documents, run due diligence checks (OFAC, Flood, UCC, SOS records).
• Work with loan officers, underwriters, closers to resolve issues and gather information.
• Keep borrowers informed about loan status and progress toward closing.
• Facilitate ordering appraisals and collateral documentation as needed.
• Enter and review loan data in the loan management system for accuracy.
• Review loan files for compliance with SBA guidelines and internal policies.
• Prioritize multiple applications to meet deadlines and SLAs.
• Provide administrative support for loan audits or reviews.
• Ensure adherence to SBA regulations and provide exceptional customer service.
• Develop expertise with SPARK SBA origination software and identify potential eligibility issues.
• Serve as primary contact throughout loan closing and verify funding conditions.

Skills

SBA loan processing

SBA/USDA loans

Spark loan software

Financial statement analysis

Reading financial documents

Attention to detail

Verbal and written communication

Independent work

Time management

Team collaboration

Education

Bachelor’s degree in Business (Finance or Accounting)

High school diploma or equivalent

Tools

Spark

Job description

Job Function

the primary function of this remote SBA processing role is to ensure a smooth and efficient processing of SBA & USDA loans. The Processor is responsible for coordinating and managing all aspects of the loan process, and assisting loan officers as needed through closing.

Responsibilities

• Maintain a working knowledge of the most recent SBA Standard Operating Procedures (SOP)
• Act as the primary point of contact for borrowers, loan officers, and other stakeholders involved in the loan process
• Receive and review SBA loan applications from borrowers, ensuring all required information and documentation is complete
• Verify the accuracy and authenticity of borrower-provided documents, including financial statements, tax returns, business plans, and other relevant information
• Communicate with borrowers to gather any missing information, clarify details, and address inquiries related to the loan application process
• Pull and review OFAC checks, Flood Determinations, UCC filings, Secretary of State records, and other required due diligence items
• Work closely with loan officers, underwriters, closers, and other parties involved in the loan process to address any issues or concerns, and gather any necessary information
• Keep borrowers informed about the status of their loan applications throughout the processing stage
• Facilitate ordering appraisals and other collateral related documentation as required for loan approval
• Enter, review, and update loan information in the loan management system, ensuring data accuracy and completeness
• Conduct thorough reviews of loan files to ensure accuracy, completeness, and compliance with SBA guidelines and internal policies
• Prioritize and manage multiple loan applications to meet established deadlines and service level agreements
• Provide administrative support related to loan audit or reviews, as needed
• Ensure strict adherence to SBA regulations and guidelines throughout the loan process
• Provide exceptional customer service to borrowers throughout the loan process
• Develop and maintain an expertise with the SPARK SBA loan origination software
• Identify and elevate potential SBA eligibility or policy compliance issues through detailed review of borrower documentation.
• Serve as the primary point of contact throughout the loan closing process.
• Review closing documentation to ensure consistency with credit approvals, SBA requirements, and loan authorizations.
• Verify all funding conditions and required contributions have been satisfied prior to disbursement.
• Coordinate post-closing activities with Loan Operations and BDOs, including obtaining recorded documents, title updates, insurance documentation, and other required collateral evidence.
• Work with Loan Operations on coordination with title companies, attorneys, and internal closing teams by providing required documentation, payoff information, and settlement-related items.
• Consistently supports the Bank and its core values
• Follow all policies and procedures
• Additional duties may be assigned by supervisor

Requirements

• High school diploma or equivalent
• A Bachelor’s degree in Business, with a major in Finance or Accounting preferred
• 2+ years experience in SBA loan processing
• Knowledge of SBA/USDA loans and lending practices
• Thorough understanding of lending requirements
• Experience with Spark loan software preferred
• Understanding of financial statement/cash flow analysis and financial ratios
• Ability to read, analyze, and interpret financial statements and legal documents
• Knowledge of accounting principles and practices
• Knowledge of banking regulations and operations
• Knowledge of appropriate loan structure and risk ratings
• Detail oriented
• Exceptional verbal, written, and interpersonal communication skills
• Ability to work independently while having a strong commitment to team orientation
• Excellent organizational, critical thinking, analytical and problem-solving skills
• Excellent time management skills and ability to handle multiple priorities and projects within required deadlines
• Ability to follow directions, comprehend new training material and apply it to credit packages
• Self-directed/motivated with the ability to work independently with little to no supervision