SBA and Commercial Loan Operations Manager

Redemption Bank; Salt Lake City (UT); On-site; USD 90,000 - 110,000; Full time

Job summary

Redemption Bank is seeking an experienced Loan Operations Manager in Utah to personally process SBA, equipment leasing, and other credit files from application through closing and funding. This senior, hands-on role also leads and mentors junior processors as the team expands over the next 18–24 months, with an emphasis on accuracy, documentation quality, and regulatory compliance.

The ideal candidate will have SBA loan processing expertise, proficiency with LaserPro, and the ability to

Qualifications

• Minimum of 5 years of direct SBA loan processing experience in a financial institution.
• Experience processing SBA loans, equipment leasing, and loan funding through closing.
• Strong knowledge of loan documentation, closing coordination, and compliance.

Responsibilities

• Process SBA and other loan files from application to closing and funding.
• Coordinate with borrowers, loan officers, and third parties to obtain required documents.
• Mentor and train junior processors as the team grows.

Skills

SBA processing

Team leadership

Documentation accuracy

Closing coordination

Loan funding

Microsoft Office

Tools

LaserPro

Sageworks

Abrigo

nCino

Core banking systems

Job description

Redemption Bank is seeking an experienced, detail-oriented Loan Operations Manager to join our growing team. This is a senior, hands-on role: the right candidate will personally process and fund SBA, equipment leasing, and other credit files from application through closing and funding. All while also taking on a lead capacity, mentoring and training other processors and funders, as our Loan Operations team grows over the next 18–24 months.

The ideal candidate will have direct SBA loan processing and funding experience and be comfortable managing loan operations, including documentation collection, file preparation, loan documentation, closing coordination, and post-closing review. Experience with LaserPro is strongly preferred. Candidates with experience processing SBA loans and equipment leasing transactions are highly desired. As our team expands, this role is expected to help shape our Loan Operations function and offers a clear path toward underwriting, business development, or team leadership for the right candidate.

Essential Duties and Responsibilities

• Process SBA, equipment leasing, commercial, consumer, and residential loan files from application through closing and funding.
• Review loan applications and supporting documentation for completeness, accuracy, and compliance with bank policies and regulatory requirements, preparing the loan files for underwriter review.
• Prepare loan documentation using LaserPro and other bank systems.
• Coordinate with borrowers, loan officers, underwriters, title companies, attorneys, leasing companies, and other third parties to obtain required documentation and satisfy loan conditions.
• Prepare, review, and maintain loan files to ensure required documents are properly executed and filed.
• Assist in processing SBA loan requests, through CAFS/ETRAN SBA Application Systems – ensuring compliance with SBA requirements and documentation standards.
• Support equipment finance and leasing transactions by coordinating documentation, funding requirements, collateral records, and closing activities.
• Verify collateral documentation, insurance coverage, title work, lien perfection, and UCC filings.
• Coordinate loan closings and ensure all closing conditions are satisfied prior to funding.
• Conduct quality control reviews to identify documentation exceptions and resolve issues prior to booking.
• Maintain accurate electronic and/or paper loan records.
• Monitor loan pipelines and communicate status updates to loan officers and customers.
• Protect confidential customer information and comply with all bank policies and regulatory requirements.
• Provide exceptional customer service throughout the lending process.
• Monitor and follow up on collateral ticklers through Sageworks / Abrigo.
• Onboard loans to the Bank's core system.
• Serve as a point of escalation and quality-control reviewer for junior processors' files; help onboard and train new Loan Processor/Funders as the team expands.
• Provide input to the Chief Credit Officer on team workflow and staffing needs as the Loan Operations team grows.

Qualifications Required

• Minimum of 5 years of direct SBA loan processing experience in a bank, credit union, or other financial institution.
• Experience processing loans from application through closing and funding.
• Experience with SBA lending, commercial lending, and equipment leasing transactions.
• Demonstrated ability to independently manage complex or high-volume loan files (SBA 504/7a, equipment leasing) from application through funding with minimal oversight.
• Strong knowledge of all loan documentation requirements and lending procedures.
• Ability to review financial reports and loan documentation and identify missing or incomplete information.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple loan files simultaneously while meeting deadlines.
• Ability to work independently and collaboratively in a fast-paced banking environment.

Strongly Preferred

• Experience using LaserPro for loan documentation preparation.
• Experience processing 7a and 504 SBA loans.
• Experience coordinating commercial loan closings.
• Experience with collateral perfection, UCC filings, and lien documentation.
• Experience with Fiserv, Jack Henry, Baker Hill, Abrigo, nCino, or other loan origination and core banking systems.
• Working knowledge of commercial credit packages, financial statements, and tax returns.
• Experience mentoring, training, or informally leading other processors/funders.
• Experience supervising and training others.
• Current Notary Public Commission or willingness to obtain one.

Nice to Have

• Residential and Commercial Construction loan processing experience.
• HELOC and home equity lending experience.
• Knowledge of flood compliance and HMDA requirements.
• ABA lending coursework or other banking certifications.

Compensation for this role begins at approximately $100,000 and is commensurate with the candidate's experience, expertise, and overall qualifications.