Savanna Teller

RIA Federal Credit Union; Savanna (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

R.I.A. Federal Credit Union is seeking a Teller to help members achieve financial well-being. The role emphasizes building relationships, educating members on products, and handling deposits, withdrawals, and transfers in a friendly, compliant, and accurate manner.

The Teller will interact with members in person, support branch opening/closing, and refer opportunities to appropriate teams while maintaining security and data integrity at all times.

Qualifications

• Minimum High School graduate or GED.
• Experience in banking and/or customer service preferred.

Responsibilities

• Perform banking transactions including deposits, withdrawals, loan payments, check cashing, transfers.
• Assist in branch opening and closing procedures.
• Educate members on products and services.
• Uncover opportunities and refer to the respective teams.
• Maintain compliance and security in the work area.

Skills

Confidentiality

Basic math skills

Typing and calculator use

Strong written and verbal comms

Customer service

Teamwork

Attention to detail

Problem solving

Adaptable

Dependable

Trustworthy

Ethical integrity

Relationship builder

Public relations

Education

High School diploma or GED

Job description

Summary/ObjectiveAt R.I.A. Federal Credit Union a Teller’s primary focus is to improve the financial well-being of our members. This is accomplished through:Relationships: Building relationships is integral to the success of R.I.A. As a community credit union, R.I.A. Teller’s will invest the time to get to know each member and take care of their needs while finding opportunities to improve their financial well-being.Integrity: In an era of big banks and big data, operating with integrity is becoming a more difficult trait to find in a financial institution. R.I.A. Tellers are committed to handling member’s finances and data in a manner that is ethical, transparent, and professional.Action: Not content with “business as usual,” R.I.A. is action oriented. From helping a member solve a financial challenge to positively impacting the community through volunteering and sponsorships, R.I.A. is motivated to action.Essential FunctionsReasonable accommodations can be made to enable individuals with disabilities to perform the essential functionsLearn and Educate: Tellers must maintain high levels of product/services knowledge so, in-turn they can educate members and prospective members on such products and services.Interact: Tellers interact with members and prospective members, specific to deposit and loan accounts. Since these interactions are in-person, creating a pleasant experience for R.I.A. members are vital. Interacting with the branch team and being present for meetings and continuing education with be an important factor to the success of a Teller.Perform: Tellers will perform banking transactions including but not limited to deposits, withdrawals, loan payments, check cashing, transfers, and various other financial transactions. A teller must be able to assist in branch opening and closing procedures which may include processing checks, night drops, or stocking supplies.Uncover and Refer: As a not-for-profit financial institution we have a responsibility to uncover opportunities to improve the financial well-being of those we interact with. The most important characteristic of a successful Teller is their ability to find these opportunities and convert them into success for our members. Should opportunities arise to help a member with an additional product or service, the Teller should be referring this to the respective teams to act.Compliance: A strong understanding and adherence to compliance is a requirement for success as a Teller at R.I.A. Must follow safety and security rules and regulations. Maintain the security of your work area and keep it organized and neat in appearance.Balance: An ability to balance and handle cash in a safe and secure manner is important.CompetenciesConfidentialityBasic math skills; Ability to type, count and use a calculatorFinancial/business acumenRespectfulCooperative/teamwork/collaborativeCan learn and evolveAdaptableTrustworthyStrong ethical practices and integrityAttention to detail, accuracy and solid organizational skillsStrong written and verbal communication and public relations skills; listens for understandingTakes initiativeHelpful attitudeDependable and dedicatedAbility to problem solve and multi-taskRelates well to employees at all levels; relationship-builder; exemplary customer serviceSupervisory ResponsibilityNo supervisory responsibilities.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to spend considerable time sitting at a desk, completing work using a computer, regularly answers phone calls and interacts with employees at all levels of the organization. The employee will occasionally lift and move up to 25 pounds.Type/Expected Hours of WorkThis is a full-time position. While normal hours of work and days for R.I.A. Federal Credit Union are Monday through Thursday, 8:00 a.m. to 5:00 p.m., Friday, 8:00 a.m. to 6:00 p.m., and Saturday 8:00 a.m. to 12:00 p.m., hours for this position reflect branch attendance, but may vary based on job related requirements.TravelLess than 10% travel.Required Education and ExperienceMinimum High School graduate or GED, required.Experience in banking and or customer service, preferred.EEO StatementR.I.A. Federal Credit Union believes in equal employment opportunity for all employees and applicants for employment. Our company’s success depends on the effective utilization of qualified individuals regardless of their race, creed, color, religion, sexual orientation, age, ancestry, national origin, disability, military or veteran status or any other characteristic protected by law. We will not discriminate on the basis of these characteristics in a personnel action including, but not limited to, hiring, training, promotions, transfers, demotions, benefits, compensation, discipline, termination and any other conditions or privileges of employment.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time to adjust and adapt to the changing needs of the business.