Airport Agent - Customer Service & Ramp (Full-Time) (FSD)

United Ground Express; Sioux Falls (SD); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Earned Paid Time off

Discounted travel for you and your IMM

Job summary

United Ground Express, Inc. at Sioux Falls Regional Airport is hiring an airport passenger services agent.

You will greet passengers, check in, and issue boarding passes using reservation software, while rebooking itineraries and collecting applicable fees to keep flights on schedule. This role requires physical stamina to lift up to 70 lbs, the ability to stand for long periods, and comfort with computers.

Qualifications

• Must be at least 18 years old.
• Fingerprint clearance, airport badging and background check required.
• Pre-employment process including drug screen, hearing and vision checks.
• Available to work day or night shifts, weekends and holidays.
• Must read, write and speak English fluently.
• Must be able to lift and carry bags up to 70 lbs.
• Authorized to work in the United States without sponsorship.
• Valid US state driver’s license required.

Responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience.
• Use reservation/ticketing software to rebook itineraries, issue boarding passes, and collect fees.
• Ensure passenger information is processed accurately for on-time flights.
• Listen to passengers and resolve issues following company policies during disruptions.
• May work in Baggage Service Office to track baggage and answer passenger questions.
• Operate computers and mobile devices; adapt to new technologies.
• Stand and walk for an eight-hour shift; lift and handle baggage up to 70 lbs.
• Read baggage tags and cargo labels to guide handling.
• Prepare and secure aircraft for the next flight.
• Use radios to communicate with coworkers and flight crew.
• Comply with United and FAA regulations and policies.
• Lift baggage up to 70 lbs; may handle up to 100 items per aircraft.
• Push/pull carts during loading/unloading; assist with jet-way stairs.
• Work outdoors in all weather conditions.

Skills

Customer service

Reservation software

English proficiency

Computer skills

Physical stamina

Job description

Airport

FSD SIOUX FALLS REGIONAL AIRPORT

Salary Range / Hourly Rate

$15.65

Job Description

Key responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
• Maintaining composure while managing customer challenges
• Read and interpret checked baggage tags, and cargo labels
• Prepping and securing the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew
• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
• May require lifting over 100 items for a single aircraft
• Push/pull loaded and empty carts during loading/unloading operations
• Ascend/descend jet-way stairs while carrying baggage
• Bend/stoop and crawl to move and stack/unstack cargo in aircraft
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
• Cleaning of the interior of the aircraft, clean and service aircraft lavatories
• Work outdoors in all temperatures and weather conditions

Qualifications and minimum requirements

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
• Comfortable working with computers, mobile devices, and new technologies
• Must be able to use radio electronic devices to communicate with co-workers or flight crew
• Must be able to read, write, fluently speak, and understand the English language
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces
• Authorized to work in the United States without sponsorship
• Must possess and maintain a valid US state driver's license. (Suspended,expired, revoked, or denied licenses are not valid.)

What we provide

• Competitive wages
• Earned Paid Time off
• Discounted travel for you and your immediate family

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to utilize radio equipment for communications
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances applicable to position qualifications.

United Ground Express, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.