Satellite Operations Engineer - ARC Resource Controller

Military, Veterans and Diverse Job Seekers

Stafford (VA)

On-site

USD 65,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Bonus and equity plans

Comprehensive benefits

Wellness programs

Job summary

SES is seeking a Satellite Software Resource Controller in Stafford, VA to join a 24/7 shift team. You will manage the ARC system for MEO and GEO platforms, ensuring uptime, stability and timely customer updates.

You will monitor mission control systems and collaborate with operations, infrastructure and engineering teams to maintain service reliability. You will troubleshoot ARC issues, tune performance, and participate in contingency planning.

Qualifications

Bachelor's degree in IT/Engineering or equivalent with vocational training.
2–5 years experience in an Operation/Support Centre.
Technical support in Networking/Satellite/Wireless fields.
Strong command of Microsoft Office applications; Power BI experience a plus.
Fluency in English.

Responsibilities

Manage and monitor the ARC system on an ongoing basis in MEO/GEO SOCs.
Collaborate with satellite, network ops and engineering to ensure stable services.
Research, analyze and troubleshoot ARC system issues affecting health and service.
Serve as central escalation point for operations and engineering.
Configure and tune ARC for optimal performance and reliability.
Identify and implement solutions for real-time ARC anomalies.
Develop procedures for contingency measures and ARC response.
Coordinate with ARC Engineering Support on system problems.
Work with interfacing systems to ensure coordinated activities.
Suggest interface, performance or operation improvements to SES teams.
Record and report on customer experience and service metrics.