SAP Transportation Management (TM) Support Consultant II

C5MI; Jacksonville (FL); On-site; USD 98,000 - 135,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Job summary

C5MI is seeking an SAP TM Support Consultant in Jacksonville, Florida, to provide post-go-live support and system maintenance for SAP Transportation Management. This role involves troubleshooting user-reported issues, managing support tickets, and collaborating with cross-functional teams to enhance system performance.

The ideal candidate will have a Bachelor’s degree in a relevant field and 3–5 years of configuration experience. C5MI offers a competitive salary range of $98,000 - $135,000 and a suite of benefits including medical, dental, and 401(k).

Qualifications

• 3–5 years of SAP TM configuration experience for Level II.
• Ability to obtain and maintain a U.S. government security clearance.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Provide post-go-live support and troubleshoot SAP TM issues.
• Monitor system performance and resolve user-reported issues.
• Manage support tickets, ensuring timely triage and resolution.

Skills

Analytical skills

Troubleshooting skills

Organizational skills

Clear communication skills

Collaboration skills

Education

Bachelor’s degree in IT, Computer Science, Logistics, Supply Chain, or related field

SAP TM certification (or ability to obtain within 6 months)

Tools

ServiceNow

Jira

Job description

C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure.

We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter.

Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters.

Position Summary

The SAP TM Support Consultant provides post‑go‑live support, troubleshooting, and system maintenance for SAP Transportation Management (TM). This role ensures system stability, resolves user‑reported issues, manages configurations, and partners with cross‑functional teams to maintain and enhance overall TM performance. Consultants at this level work independently while delivering a positive support experience and contributing to continuous improvement.

Essential Functions & Responsibilities

• Provides hypercare support and resolves live system issues following SAP TM go‑lives.
• Monitors system performance, investigates failures or user‑reported issues, and escalates complex problems when needed.
• Manages a high volume of support tickets, ensuring timely triage, prioritization, and resolution.
• Troubleshoots and identifies root causes of system errors; coordinates fixes with technical and functional teams.
• Analyzes system performance to identify bottlenecks and recommend improvements.
• Collaborates with clients and business stakeholders to resolve support needs and ensure a positive user experience.
• Documents support procedures, configurations, resolutions, and best practices for knowledge sharing.
• Works cross‑functionally with developers, project managers, and stakeholders to maintain and enhance system performance.
• Applies software updates, patches, and configuration changes to ensure system integrity.
• Provides hands‑on technical assistance to end users.
• Adheres to all certified processes and information security standards.
• Bachelor’s degree in IT, Computer Science, Logistics, Supply Chain, or related field; or equivalent experience.
• SAP TM certification (or ability to obtain within 6 months of hire).
• 3–5 years of SAP TM configuration experience for Level II.
• Background or education in logistics, distribution, MIS, or IT.
• Ability to obtain and maintain a U.S. government security clearance (U.S. Citizenship required).
• Strong analytical, troubleshooting, and organizational skills with high attention to detail.
• Clear and professional communication skills with the ability to support non‑technical users.
• Ability to work independently in a fast‑paced environment and manage multiple priorities.
• Strong collaboration skills with the ability to work effectively across diverse cross‑functional teams.

Nice to Have (Not Required)

• Experience supporting Department of Defense or other federal agency environments.
• Familiarity with SAP ECC or S/4HANA integration points.
• Experience with ticketing systems such as ServiceNow or Jira.
• Understanding of ITIL or structured support methodologies.

Knowledge of transportation management processes and logistics operations.

Compensation: In accordance with pay transparency law, the expected salary range for this position is $98,000 - $135,000 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting.

C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy‑related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.