SAP Transportation Management (SAP TM)

Cyber Space Technologies LLC; Forest City (IA); On-site; USD 120,000 - 160,000; Full time

Job summary

Cyber Space Technologies LLC in Forest City, IA, and the Minneapolis area seeks a seasoned SAP S/4HANA TM consultant to own steady-state support within an AMS model. You will manage incidents, minor enhancements, and continuous improvement across planning, execution, settlement, and analytics to ensure stable operations and SLA performance.

Responsibilities include L2/L3 support for SAP TM, triage and RCA, end-to-end TM configuration (orders, tendering, settlement), release management, and

Qualifications

• 5+ years SAP logistics experience with meaningful depth in SAP TM.
• Experience in AMS model with SLA-driven ticketing and RCA.
• Exposure to 3PL, EWM, CPI or integration patterns is a plus.

Responsibilities

• Provide L2/L3 functional support for SAP TM (incidents, service requests, problems, changes) aligned to ITIL/AMS governance.
• Perform triage and root-cause analysis for planning/execution failures (order integration, freight units, planning runs, tendering, event handling, charges).
• Support end-to-end TM processes: order integration, tendering, acceptance/rejection, re-tender, and exception handling.
• Manage minor enhancements/config changes (profiles, planning settings, charge calculation, statuses) including documentation and testing.
• Support TM monitoring: cockpit, message logs, queues, KPIs; reduce repeats via RCA and knowledge articles.
• Collaborate with transport ops, procurement, and finance to refine requirements and backlog.
• Support release management: impact assessment, regression testing, UAT, cutover activities.
• Maintain runbooks, SOPs, process flows, and training materials.

Skills

SAP TM

SAP S/4HANA TM

Incident management

Root-cause analysis

ITIL/AMS governance

Stakeholder management

SLA-driven ticketing

Tools

ServiceNow

Jira

Monitoring tools

Job description

Location: Forest City, IA / Eagan, MN - Minneapolis Area

Role summary: Serve as the primary functional consultant for SAP S/4HANA Transportation Management (TM) in an Application Management Services (AMS) model. Own steady-state support, incident/problem resolution, minor enhancements, and continuous improvement across transportation planning, execution, settlement, and analytics-ensuring stable operations and SLA performance.

Key responsibilities (AMS-focused)

• Provide L2/L3 functional support for SAP TM (incidents, service requests, problems, changes) aligned to ITIL/AMS governance.
• Perform triage and root-cause analysis for planning/execution failures (order integration, freight units, planning runs, tendering, event handling, charges).
• Support and configure end-to-end TM processes:
  • Order integration from SD deliveries, STOs, purchase orders, or ERP shipments (as applicable)
  • Tendering (spot/contract), acceptance/rejection, re-tender and exception handling
  • Freight settlement: charge calculation, disputes, accruals/settlement documents, integration to FI/CO
• Manage minor enhancements/config changes (profiles, planning settings, charge calculation, statuses, output forms) including documentation and testing.
• Support monitoring and controls: TM cockpit, message logs, integration queues, and operational KPIs; reduce repeats via RCA and knowledge articles.
• Partner with business stakeholders (transport ops, procurement, finance) to refine requirements, prioritize backlog, and deliver improvements.
• Support release management: impact assessment, regression testing, UAT support, and cutover activities.
• Maintain support artifacts: runbooks, SOPs, process flows, functional specs, and training/KT materials.

Required functional expertise

• Strong hands-on SAP S/4HANA experience in TM including planning, tendering, execution, and settlement.
• Solid understanding of integration touchpoints with:
  • 3PL , EWM (warehouse handoffs where applicable)
  • Carrier connectivity (middleware/EDI/API patterns) and exception management
• Experience working in an AMS model with SLA-driven ticketing (ServiceNow/Jira) and structured RCA.

Technical and delivery skills

• Ability to translate issues into actionable analysis for technical teams (ABAP, CPI Integration Suite).
• Comfortable with TM monitoring tools/logs, interface/error handling, and Batch job monitoring .
• Strong stakeholder management and communication in a fast-paced operations environment.

Qualifications

• 5+ years (typical) SAP logistics experience with meaningful depth in SAP TM.
• Transportation domain experience (parcel/LTL/TL/ocean/air) preferred.

Nice-to-have

• Exposure to 3PL ,SAP - EWM , CPI or advanced analytics/reporting for logistics.
• Experience with rate management, complex charge calculation, and carrier contract processes.

Success measures (typical AMS KPIs)

• SLA attainment, reduced planning/execution disruptions, lower repeat incidents through RCA.
• High-quality releases with low defect leakage; improved stakeholder satisfaction and measurable process efficiency.