SAP Support Specialist

Gravity IT Resources; United States; Remote; USD 98,000 - 148,000; Full time

Job summary

A leading company in IT consulting is seeking a SAP Application Support Analyst responsible for managing SAP S/4HANA environments, optimizing user experience, and providing technical support. This fully remote role requires knowledge in several SAP modules and strong problem-solving skills to ensure system reliability and performance.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• In-depth knowledge of SAP, including configuration and administration.
• Experience with Systems Administration across various platforms.
• Ability to support multiple integrations across systems.

Responsibilities

• Manage and maintain the SAP S/4HANA landscape with upgrades and installations.
• Provide tier 1 support and documentation for end-users.
• Collaborate with teams to gather requirements and implement solutions.

Skills

Analytical skills

Communication skills

Problem-solving

Collaboration

Education

Bachelor's degree or equivalent work experience

Tools

SAP

Oracle EBS

Microsoft

Jira

Salesforce

Job description

Job Title: SAP Application Support Analyst

Job Type: Direct-Hire

Location: Fully Remote (5% travel required)

OVERVIEW

This position is responsible for setup and installation of technical systems and applications, primarily SAP S/4HANA, following standard processes. The ideal candidate will leverage SAP experience and knowledge to create and enhance processes to optimize user experience and acknowledging feedback based on client experiences for product and process improvements. This role also includes support, upgrades, updates, configuration, and administration of SAP S/4HANA and addressing ticket escalations from our Tier 1 support while maintaining defined SLAs. This support includes the testing and troubleshooting of functionality of installed system applications (SAP S/4HANA and interfaced systems) and identifying and documenting technical issues that may require engineering input for resolution.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manage and maintain the SAP S/4HANA landscape, including system upgrades, patches, and installations.
• Administer and maintain systems with a concentration in SAP’s FI, CO, MM, SD, and PS modules.
• Monitor system performance and proactively address any issues to ensure high availability and reliability.
• Configure, optimize, and document system configurations, settings, profiles, and parameters.
• Implement and manage security measures to protect data and applications.
• Control user access, authorization, and permissions using HR system integrations within SAP system.
• Ensure data quality is maintained within integrated systems.
• Recommend improvements and or new products to reduce costs, simplify the operational support.
• Prepare end-user, tier 1 support, and internal documentation for system processes and workflows.
• Support end users from tier 1 escalations in a timely manner.
• Collaborate with cross-functional teams to gather requirements, make system recommendations, and implement solutions.
• Assist in the technical preparation of business process workflows and procedures.
• Manage automated and manual test scripts/scenarios and assist clients in functional testing cycles.
• Deliver progress reports and participate actively as a project team member.
• Perform the project management role on smaller projects aligned with accepted project management principles.
• Provide training and support to end users, tier 1 support, and team members as needed.
• Support peers and teams in specific areas of a project, such as functional testing, application configuration, data migration.
• Participate in discussions around process design and configuration.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge and understanding of standard IT industry practices and processes
• Deep awareness of potential impacts to business operations with enterprise system changes
• Ability to design, document, and support multiple integrations across systems
• Strong analytical skills with creative problem-solving thinking
• Strong communication skills (verbal and written)
• Ease in working with a variety of internal and external stakeholders across all levels
• Transformative thinking to ensure delivery of business requirements
• Extensive knowledge of systems landscapes, software applications, and programming languages
• Aptitude to establish and manage processes through collaboration across departments and applications

EDUCATION & EXPERIENCE

• Bachelor’s degree or equivalent work experience
• In-depth knowledge of SAP, including configuration and administration.
• .lS/4HANA or Oracle EBS administration and support experience is a plus
• Technical and functional experience with the following SAP modules
• Finance Accounting (FI)
• Controlling (CO)
• Material Management (MM)
• Sales and Distribution (SD)
• Project Systems (PS)
• Experience working with and administrations of applications (SAP, Oracle, Microsoft, Jira, Salesforce, SCADA (Facility Control apps) a plus
• Experience with systems administration across multiple disciplines (Storage, Linux, Windows, Virtualization) a plus
• Experience with BAPI, ABAP, BusinessObjects is a plus.
• Exposure to performance tuning and optimization of enterprise systems.
• Experience creating and documenting recommendations for technical upgrades based on knowledge of functionality for business operations
• Previous experience working with managed services providers or contractor support
• Demonstrated experience of the functional aspects of the application or system
• Demonstrated experience of business processes and associated technology
• Demonstrated experience in providing technical guidance for the planning, design implementation, patches and upgrades, and support of enterprise applications
• Demonstrated experience in client engagement
• SAP certifications are a plus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Finance, and Analyst

• Industries

  IT Services and IT Consulting, IT System Data Services, and Business Consulting and Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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