SAP Super User-Manufacturing

Neogen; Lansing (MI); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision coverage on

401(k) with company match

PTO

Job summary

Neogen is seeking a SAP Manufacturing Super User in Michigan to bridge business processes and the SAP team, ensuring smooth operations and continuous improvement across planning and execution.

You will lead training, troubleshoot issues, validate changes, and drive efficiency with cross-functional teams including IT, procurement, and logistics.

Qualifications

• Minimum 2 years of experience with SAP ERP in an operations environment, 5 years preferred.
• Excellent communication and problem-solving methodology and skills.
• Preferred: Strong understanding of operational processes.
• Knowledge in Basics of Operations Processes (Scheduling, Manufacturing Execution, Planning, Process execution, Inventory Management, Order Fulfillment, etc.).
• Experience with SAP S/4HANA Understanding of Master Data Objects in SAP.
• Familiarity with ServiceNow or similar ticketing systems for issue tracking.
• Background in IT or extensive supply chain experience.

Responsibilities

• Map end-to-end planning processes and maintain accurate documentation.
• Standardize workflows across sourcing, production, demand, and supply planning.
• Ensure compliance with internal controls and governance standards.
• Develop and deliver training programs for SAP manufacturing functionalities.
• Act as a mentor and first point of contact for manufacturing teams.
• Support change management during SAP upgrades or process redesigns.
• Serve as the primary liaison for SAP-related issues within planning groups.
• Troubleshoot and resolve system errors, data discrepancies, and integration challenges.
• Escalate technical issues to IT and ensure timely resolution.
• Identify opportunities for process automation and system enhancements.
• Collaborate with stakeholders to implement best practices and optimize planning efficiency.
• Participate in testing new functionalities and validating system changes.
• Lead/Coordinate User Acceptance Testing (UAT) and regression testing for SAP upgrades and enhancements for the planning group.
• Validate configuration changes and ensure alignment with business requirements.
• Document test results and communicate findings to technical and functional teams.
• Work closely with warehousing, manufacturing, quality, and planning teams.
• Partner with IT, procurement, commercial, operations, and logistics teams to ensure seamless integration.
• Facilitate workshops and feedback sessions to align business and system needs.

Skills

SAP ERP experience

Analytical skills

Communication skills

Problem-solving methodology

Cross-functional collaboration

Supply chain knowledge

Tools

ServiceNow

Job description

It's fun to work in a company where people truly believe in what they are doing! The SAP Manufacturing Super User is a critical resource supporting manufacturing execution functions. This role bridges the gap between functional teams and the technical SAP team, ensuring smooth operations, process alignment, and continuous improvement. The ideal candidate will have deep SAP expertise, basic operations principles, strong analytical skills, and the ability to lead training, troubleshoot issues, and drive efficiency across the supply chain. The SAP Manufacturing Super User is a critical resource supporting manufacturing execution functions. This role bridges the gap between functional teams and the technical SAP team, ensuring smooth operations, process alignment, and continuous improvement. The ideal candidate will have deep SAP expertise, basic operations principles, strong analytical skills, and the ability to lead training, troubleshoot issues, and drive efficiency across the supply chain.

Process Governance & Documentation:

• Map end-to-end planning processes and maintain accurate documentation.
• Standardize workflows across sourcing, production, demand, and supply planning.
• Ensure compliance with internal controls and governance standards.

Training & Change Management:

• Develop and deliver training programs for SAP manufacturing functionalities.
• Act as a mentor and first point of contact for manufacturing teams.
• Support change management during SAP upgrades or process redesigns.

Issue Resolution & Support:

• Serve as the primary liaison for SAP-related issues within planning groups.
• Troubleshoot and resolve system errors, data discrepancies, and integration challenges.
• Escalate technical issues to IT and ensure timely resolution.

Continuous Improvement & Innovation:

• Identify opportunities for process automation and system enhancements.
• Collaborate with stakeholders to implement best practices and optimize planning efficiency.
• Participate in testing new functionalities and validating system changes.

System Testing & Validation:

• Lead/Coordinate User Acceptance Testing (UAT) and regression testing for SAP upgrades and enhancements for the planning group.
• Validate configuration changes and ensure alignment with business requirements.
• Document test results and communicate findings to technical and functional teams.

Cross-Functional Collaboration:

• Work closely with warehousing, manufacturing, quality, and planning teams.
• Partner with IT, procurement, commercial, operations, and logistics teams to ensure seamless integration.
• Facilitate workshops and feedback sessions to align business and system needs.

Skills and Competencies:

• Required: Minimum 2 years of experience with SAP ERP in a operations environment, 5 years preferred.
• Excellent communication and problem-solving methodology and skills.
• Preferred: Strong understanding of operational processes.
• Candidate requires knowledge in Basics of Operations Processes (Scheduling, Manufacturing Execution, Planning, Process execution, Inventory Management, Order Fulfillment, etc.).
• Experience with SAP S/4HANA Understanding of Master Data Objects in SAP.
• Familiarity with ServiceNow or similar ticketing systems for issue tracking.
• Background in IT or extensive supply chain experience.
• Key Competencies: Analytical and data-driven decision-making.
• Ability to manage multiple priorities and deadlines.
• Strong interpersonal skills for cross-functional collaboration.
• Proactive mindset with continuous improvement focus.

KPIs & Success Metrics:

• Issue Resolution Time: Average time to resolve SAP-related planning issues.
• Training Effectiveness: Percentage of planning team trained and post-training competency scores.
• Process Compliance: Adherence to documented workflows and governance standards.
• Testing Accuracy: Number of defects identified during UAT and regression testing.
• Improvement Initiatives: Number and impact of implemented process/system enhancements.User Satisfaction: Feedback scores from planning teams on support and training quality.

Why Neogen

At Neogen we believe that taking care of our employees allows them to do their best work. When you join our team, you'll enjoy competitive benefits and the opportunity to make a meaningful difference every day.

Benefits include:

• Benefits starting on Day One – Medical, dental, and vision coverage begin on your first day of employment.
• 401(k) with company match – Invest in your future with retirement savings and company contributions.
• Paid Time Off (PTO) – Enjoy generous paid time off so you can rest, recharge, and spend time with those who matter most.
• Career Growth Opportunities – We are committed to promoting from within and providing the tools, training, and support to help you grow your career.
• Meaningful Work – Be part of a team whose work has a real impact on our customers, communities, and the world around us.
• Collaborative Culture – Join a team that values innovation, respect, teamwork, and continuous improvement.

Come build your future with us while making a difference every day.

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too. At Neogen, we are extremely proud of our record of sustained growth, as well as our development and acquisition of advanced technology since our founding in 1982. Neogen has thrived — and will continue to thrive — because our employees thrive here.